
Strategic Account Manager with 30+ years of experience growing and retaining complex books of business in a highly competitive, price-sensitive industry. Known for building long-term client relationships, exceptional responsiveness, and attention to detail. Proven track record of driving organic growth within existing accounts, retaining customers through price increases, and consistently ranking among top performing peers.
Account & Relationship Management
* Serve as primary point of contact for client needs, concerns, and escalations, earning consistent praise for speed of communication and attention to detail.
*Conduct regular account reviews to ensure service quality, identify growth opportunities, and strengthen long-term partnerships.
*Successfully transitioned and stabilized approximately 30 inherited accounts from another territory while continuing to grow existing relationships.
Sales & Business Development
*Drive organic growth within existing accounts through consultative selling and personalized service.
*Generate new business through cold calling, trade shows, and industry conferences.
*Address customer questions regarding products, pricing, and services with a solutions-focused approach.
Cross-Functional Collaboration
*Act as liaison between clients and internal teams to ensure seamless execution and issue resolution.
*Utilize strong problem-solving skills to navigate complex customer challenges and competitive pressures.
Career Progression
Professional Office Services Inc.
*Account Manager
*Project Manager
*Account Coordinator
*Inside Sales
*Assistant to the CEO
*Receptionist
Manage and grow a diversified book of business valued at approximately $1.35M, supporting 90-100 active accounts across multiple territories in a shrinking and highly competitive market.
Key Achievements & Impact
*Achieved approximately 62.5% year -over -year sales growth after assuming responsibility for an additional territory.
*Grew one existing account by $60K+ in a single year; increased another territory by $44K over year-to-date budget.
*Added 15 new customers in one year, exceeding typical peer performance (10-12 annually; 20-25 in specialty markets)
*Maintained approximately 90% customer retention, including successfully retaining accounts through multiple price increases driven by rising material costs.
*Ranked #2-#3 in overall sales performance among peers.