Kathryn Hansen
New Brighton
Summary
Dynamic and customer-focused professional with extensive experience in the hospitality and retail industries, including roles as a server, hostess, cook, barista, hardware department associate, and assistant manager. Adept at providing exceptional service in fast-paced environments, with a strong ability to collaborate with team members, manage inventory, and ensure operational efficiency. Known for excellent communication skills, a keen eye for detail, and a commitment to creating positive customer experiences. Proven ability to adapt quickly, handle high-pressure situations, and maintain a high standard of cleanliness, organization, and safety. Passionate about delivering high-quality service, driving sales, and fostering customer loyalty.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Acorn Mini Storage
Roseville
- Current
- Working at a self-storage facility typically involves a mix of customer service, facility management, and administrative tasks
- Assist customers with renting storage units, answering questions, and providing guidance on unit sizes and availability
- Handle customer inquiries in person, over the phone, or via email
- Process rental agreements and payments
- Maintain accurate records of customer accounts, payment statuses, and unit availability
- Prepare rental contracts and other paperwork
- Handle billing, including processing payments and following up on overdue accounts
- Conduct regular checks of the storage units and property for cleanliness, security, and maintenance issues
- Ensure that the facility is secure by monitoring cameras, checking access codes, and inspecting units for signs of tampering
- Coordinate repairs or maintenance as needed
- Help promote available units and any specials or discounts to potential customers
- Upsell related services like insurance or packing supplies
- Enforce facility security protocols, like controlling access to the facility, locking and unlocking gates, and monitoring any suspicious activity
Hardware Sales Associate
Menards
Coon Rapids
06.2024 - 08.2025
- Assisted customers with product selection, providing expert knowledge on hardware, tools, and home improvement items, to ensure an excellent shopping experience.
- Maintained a well-organized and stocked sales floor by replenishing shelves, ensuring accurate pricing, and rotating products to minimize out-of-stock items.
- Collaborated with team members to manage inventory levels, track product orders, and ensure timely stocking of new and seasonal items.
- Operated forklifts, pallet jacks, and other equipment to safely move products and materials throughout the department.
- Provided exceptional customer service by answering questions, offering product recommendations, and resolving issues to enhance customer satisfaction.
- Worked closely with the store management team to maintain department cleanliness and organization, ensuring compliance with safety and operational standards.
- Assisted in the setup of promotional displays and special sales events, ensuring that all products were visually appealing and easy for customers to find.
- Processed transactions at the point of sale (POS), handled cash, credit, and returns in accordance with store policies, and ensured accurate cash drawer management.
- Helped maintain a safe and welcoming environment by adhering to safety protocols, and maintaining a positive attitude when interacting with customers and coworkers.
Server/Hostess
Wahlburgers at Hy-Vee
New Hope
01.2024 - 06.2024
- Provided exceptional customer service in a fast-paced, high-volume environment, ensuring a positive dining experience for all guests.
- Greeted and seated guests promptly, managing reservations, and coordinating with the kitchen and front-of-house team to maintain smooth operations.
- Took accurate food and beverage orders, communicated special requests to kitchen staff, and ensured timely delivery of orders to tables.
- Maintained a thorough knowledge of the menu, including ingredients, allergens, and specials, to assist customers with informed choices.
- Upsold menu items and promotions to enhance guest satisfaction, and drive sales.
- Managed cash and credit transactions, ensuring accuracy in processing payments.
- Addressed guest concerns with professionalism and efficiency, escalating issues to management when necessary to resolve conflicts.
- Collaborated with team members to maintain the cleanliness and organization of dining and waiting areas, ensuring a welcoming environment for guests.
Team Member
Noodles & Company
Golden Valley
03.2022 - 11.2023
- Prepared and cooked a wide variety of dishes from the menu, ensuring consistency, quality, and timely execution in a fast-paced kitchen environment.
- Followed standardized recipes and food safety guidelines to maintain food quality, minimize waste, and adhere to portion control.
- Operated kitchen equipment such as grills, fryers, ovens, and stoves, ensuring all tools were cleaned and maintained according to safety standards.
- Worked closely with kitchen staff to prepare ingredients, monitor food prep stations, and ensure a smooth flow during peak hours.
- Collaborated with team members to ensure orders were completed accurately, and served promptly to meet guest satisfaction.
- Maintained a clean and organized workspace, practicing proper sanitation techniques in compliance with health and safety regulations.
- Assisted with inventory control, helping to track food stock, and ensure timely replenishment of supplies.
- Demonstrated flexibility and problem-solving skills when managing high-volume periods, adapting to changes in order flow, and customer needs.
Team Member
Caribou Coffee
New Hope
09.2022 - 08.2023
- Crafted and served a variety of high-quality coffee beverages, including espresso drinks, specialty lattes, and iced coffee, ensuring consistency and customer satisfaction.
- Provided excellent customer service by greeting guests, taking orders, and offering personalized recommendations based on individual preferences.
- Operated espresso machines, grinders, and other coffee equipment with precision to deliver optimal taste and presentation.
- Maintained a clean and organized workspace, adhering to health and safety standards, and ensuring all equipment was in proper working order.
- Handled cash and credit transactions accurately, processed payments, and ensured a positive checkout experience for customers.
- Managed inventory by monitoring stock levels and assisting in the ordering and restocking of coffee beans, milk, syrups, and other essential supplies.
- Worked collaboratively with team members to ensure smooth operations, particularly during peak hours, while maintaining a friendly, and efficient work environment.
- Assisted in preparing baked goods and light food items, contributing to the overall menu offering and customer experience.
- Provided a welcoming and positive atmosphere by engaging with customers, building rapport, and fostering repeat business.
Barista
Scooter's Coffee
Blaine
- Crafted and served a variety of high-quality coffee beverages, including espresso drinks, specialty lattes, and iced coffee, ensuring consistency and customer satisfaction.
- Provided excellent customer service by greeting guests, taking orders, and offering personalized recommendations based on individual preferences.
- Operated espresso machines, grinders, and other coffee equipment with precision to deliver optimal taste and presentation.
- Maintained a clean and organized workspace, adhering to health and safety standards, and ensuring all equipment was in proper working order.
- Handled cash and credit transactions accurately, processed payments, and ensured a positive checkout experience for customers.
- Managed inventory by monitoring stock levels and assisting in the ordering and restocking of coffee beans, milk, syrups, and other essential supplies.
- Worked collaboratively with team members to ensure smooth operations, particularly during peak hours, while maintaining a friendly and efficient work environment.
- Assisted in preparing baked goods and light food items, contributing to the overall menu offering and customer experience.
- Provided a welcoming and positive atmosphere by engaging with customers, building rapport, and fostering repeat business.
Education
High school diploma -
Robbinsdale Armstrong Senior High School
Plymouth, MNSkills
- Customer service
- Communication Skills
- Organizational skills
- Food service
- Cash Handling
- Upselling techniques
- Problem-solving
- Merchandising
- Administrative experience
- Computer skills
Additional Information
I'm willing to work hard and learn from my superiors.
Timeline
Hardware Sales Associate
Menards
06.2024 - 08.2025
Server/Hostess
Wahlburgers at Hy-Vee
01.2024 - 06.2024
Team Member
Caribou Coffee
09.2022 - 08.2023
Team Member
Noodles & Company
03.2022 - 11.2023
Assistant Manager
Acorn Mini Storage
- Current
Barista
Scooter's Coffee
High school diploma -
Robbinsdale Armstrong Senior High School
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