Kathryn Otte

• Provided exceptional customer service in a high-volume brewery environment.
• Served guests, answered product questions, and created a welcoming customer experience.
• Assisted with event operations and supported smooth taproom service during busy shifts.
• Maintained cleanliness and organization of bar, taproom, patio, bathrooms, and other customer facing areas.
• Worked well with team members to ensure smooth daily flow of front of house operations.
• Handled point-of-sale transactions accurately.

• Managed front desk operations, ensuring seamless guest check-in and check-out processes.
• Greet clients and provide exceptional customer service.
• Coordinate scheduling and appointment management.
• Process payments and maintain accurate records.
• Support daily operations and maintain an organized, welcoming environment.

Communicate effectively with clients and team members in a fast-paced salon setting.

• Manage all aspects of our online business operations, scheduling, customer communications, website design, and marketing.
• Design and maintain company website and online customer resources.
• Coordinate and lead online cycling classes and strength classes
• Manage social media, email newsletters, and digital marketing campaigns.
• Handle business administration, billing, and class scheduling.