Kathryn Schlosser
Saint Cloud
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced as a Machine Operator at IWCO Direct. Proven ability to enhance production quality through meticulous machinery operation and effective problem resolution. Skilled in Excel and customer service, fostering positive relationships and ensuring smooth workflow in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Machine Operator
Nahan
01.2025 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Assisted new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Fostered team-oriented environment, assisting new operators on machinery and best practices.
Store Manager/Bookkeeper
Okinawa Enlisted Spouses' Thrift Store
03.2022 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Generated and approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with board members, sharing pertinent information about store performance, planning upcoming events and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Dental Hygiene Assistant
Nuyu Dental
12.2019 - 08.2021
- Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
- Aided in the diagnosis of periodontal disease through accurate recording of probing depths during clinical examinations.
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Prevented cross-contamination by diligently cleaning treatment rooms, surfaces, and equipment according to established protocols.
- Enhanced patient comfort with gentle and empathetic chairside manner during appointments.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Supported the dental team by taking diagnostic x-rays, minimizing wait times for patients and clinicians alike.
- Streamlined office operations by assisting with inventory management, ordering supplies when needed to avoid shortages or delays in treatment plans.
- Built rapport with pediatric patients using age-appropriate language and behavior management techniques, easing anxiety during dental visits.
- Scheduled and confirmed patient appointments.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
- Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
Customer Service Representative
Preferred Credit, Inc
01.2007 - 04.2008
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer payments electronically and set up future payments plans.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Machine Operator
IWCO Direct
04.2004 - 10.2006
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
Sales Associate Departmenat Lead
Kohls Department Store
02.2002 - 04.2005
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed exchanges in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Dental Assisting License - Dental
Austin Dental Assistance School
Round Rock, TX01-2020
Associate of Arts - General Studies
Anoka Ramsey Community College
Coon Rapids, MN05-2001
Skills
- Strong work ethic
- Punctual, excellent attendance record
- Proficient in Excel, Microsoft Office and Quickbooks
- Assembly and production
- Basic math
- Attention to detail
- Machinery operation
- Customer service
- Active listening
- Data entry
- Problem resolution
- Payment processing
Timeline
Machine Operator
Nahan
01.2025 - Current
Store Manager/Bookkeeper
Okinawa Enlisted Spouses' Thrift Store
03.2022 - 11.2024
Dental Hygiene Assistant
Nuyu Dental
12.2019 - 08.2021
Customer Service Representative
Preferred Credit, Inc
01.2007 - 04.2008
Machine Operator
IWCO Direct
04.2004 - 10.2006
Sales Associate Departmenat Lead
Kohls Department Store
02.2002 - 04.2005
Dental Assisting License - Dental
Austin Dental Assistance School
Associate of Arts - General Studies
Anoka Ramsey Community College
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