Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic

Kathryn West

Webster

Summary

Dynamic manager with a proven track record at Any Lab Test Now, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective training and conflict resolution. Skilled in time management and documentation, fostering a collaborative environment that improved service delivery and operational efficiency.

Experienced with animal care, safety, and cleanliness in kennel environments. Utilizes effective communication and teamwork to ensure smooth operations. Knowledge of animal behavior and health practices, ensuring safe and nurturing environment for all animals.

Overview

15
15
years of professional experience

Work History

Dog Kennel Assistant

Horse and Hunt Club
09.2023 - Current
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
  • Ensured safety of all animals through proper handling techniques and adherence to established protocols.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Completed animal intakes to board animals, labeling all home items and toys properly.
  • Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.

Manager

Any Lab Test Now
11.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

Certified Medical Assistant

Nexus of Hope
05.2020 - 11.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Certified Medical Assistant

Allina
10.2017 - 03.2018
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.

Certified Medical Assistant

Northfield Hospital and Clinics
09.2014 - 11.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Completed EKGs and other tests based on patient presentation in office.

Instructor

Century College
07.2010 - 09.2014
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Increased student participation via engaging lectures and assignments.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.

Certified Medical Assistant

Stillwater Medical Group
03.2010 - 09.2014
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.

Education

Bachelor of Science - Health Education

University of Minnesota
Minneapolis, MN

Associate of Science - Health

Century College
White Bear Lake, MN
09-2007

Bachelor of Science - Health Education

Bemidji State University
Bemidji, MN
06-1997

Diploma - Certified Medical Assistant

Century College
White Bear Lake, MN
05.2007

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Documentation and reporting
  • Relationship building
  • Customer relationship management (CRM)

Interests

I have always had a love for dogs since my father was a Professor of Orthopedic surgery in Veterinary medicine I worked as a vet tech in my younger years at the U of M with my father and a private practice in Michigan I then decided to go into Human medicine

I have 4 dogs, big dogs, that keep me busy I do a lot of work in holistic medicine with humans and dogs I teach people how to work with essential oils on their pets I love working with humans as well to help them move forward from trauma and find their "true" self

I live on 12 acres in Webster Minnesota and love just being in the country

Timeline

Dog Kennel Assistant

Horse and Hunt Club
09.2023 - Current

Manager

Any Lab Test Now
11.2020 - Current

Certified Medical Assistant

Nexus of Hope
05.2020 - 11.2020

Certified Medical Assistant

Allina
10.2017 - 03.2018

Certified Medical Assistant

Northfield Hospital and Clinics
09.2014 - 11.2017

Instructor

Century College
07.2010 - 09.2014

Certified Medical Assistant

Stillwater Medical Group
03.2010 - 09.2014

Diploma - Certified Medical Assistant

Century College

Bachelor of Science - Health Education

University of Minnesota

Associate of Science - Health

Century College

Bachelor of Science - Health Education

Bemidji State University

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Kathryn West