Summary
Overview
Work History
Skills
Timeline
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Kathy Grobe

Saint Louis Park

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring my talent and expertise to your company. Successful in quick and accurate prescription entry and processing. Great ability at building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

25
25
years of professional experience

Work History

Lead Pharmacy Technician

Allina Health
01.2019 - Current
  • Supervised 7 pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.

Pharmacy Technician

Allina Health
08.1999 - 01.2019
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.

Skills

  • Problem-solving skills
  • Pharmacy Software Proficiency
  • Order Verification
  • Pharmaceutical Calculations
  • Prescription Processing
  • Drug Inventory Control
  • Confidentiality and HIPAA
  • Customer Service
  • Attention to Detail
  • Certified Pharmacy Technician (CPhT)
  • Insurance Verification
  • Regulatory Compliance
  • Insurance Billing
  • Team Collaboration
  • Drug storage procedures
  • Pharmacy and customer records management
  • Medication Dispensing
  • Data Entry
  • Employee Training

Timeline

Lead Pharmacy Technician

Allina Health
01.2019 - Current

Pharmacy Technician

Allina Health
08.1999 - 01.2019

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Kathy Grobe