Kathy Riddle
Bloomington
Summary
Dynamic Case Manager with a proven track record at Thomas Allen, Inc., excelling in client advocacy and care coordination. Skilled in developing comprehensive support plans and maintaining meticulous documentation, ensuring compliance and optimal outcomes. Adept at building relationships and problem-solving to empower clients in navigating available services. Unique perspective as a former home care RN on the importance of maintaining health in the community and ensuring access to resources.
Overview
27
27
years of professional experience
Work History
Case Manager
Thomas Allen, Inc.
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with state, county, and company regulations and requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their services.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals.
- Developed and implemented comprehensive support plans to address client needs and goals.
Care Manager
LTCG
04.2020 - 11.2021
- Developed strong rapport with policy holders and families through empathetic listening and compassionate communication techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Conducted thorough assessments to identify patients' needs and eligibility for long term care benefits.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
Quality Assessor
LTCG
03.2017 - 04.2020
- Developed comprehensive documentation on quality control measures, ensuring standardization across the organization.
- Collaborated with cross-functional teams to address root causes of quality issues and implement corrective actions.
- Conducted thorough assessments for identifying areas of improvement in interviewing and documentation processes.
- Generated detailed reports on assessment findings, communicating results effectively to managers within the organization.
- Enhanced overall product consistency by closely monitoring interviewing and documentation practices and providing feedback to teams.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or deficiencies.
- Reported problems and concerns to management.
Telephonic Interviewer
LTCG
03.2016 - 03.2017
- Conducted interviews with potential policy holders to assess eligibility.
- Trained and coached new employees virtually in required documentation, interviewing techniques, and ideas of systems.
- Continuously updated provider standards and best practices, staying current with interviewing and data collection strategies.
Registered Nurse
CHS Home Care
07.1998 - 12.2000
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered IV fluids, nutrition, medications, and chemotherapy, safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Intake Coordinator
CHS Home Care
02.2000 - 07.2000
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company standards.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
Education
Bachelor Of Science In Nursing -
Anderson University
Anderson, INSkills
- Problem-solving
- Case management
- Case documentation
- Documentation and reporting
- Relationship building
- Client advocacy
- Care coordination
- Community resources
- Team building
Accomplishments
Attended Minnesota Social Service Association Day at the Capitol influencing Senate representative Alice Mann to co-author bill for state Case Management rate increase.
Timeline
Case Manager
Thomas Allen, Inc.
08.2024 - Current
Care Manager
LTCG
04.2020 - 11.2021
Quality Assessor
LTCG
03.2017 - 04.2020
Telephonic Interviewer
LTCG
03.2016 - 03.2017
Intake Coordinator
CHS Home Care
02.2000 - 07.2000
Registered Nurse
CHS Home Care
07.1998 - 12.2000
Bachelor Of Science In Nursing -
Anderson University
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