Katie Annoni

• Facilitated timely permit acquisition for projects by supporting project managers.
• Established efficient procedures for processing permit applications according to protocols.
• Compiled comprehensive reports summarizing activities related to permitting processes.
• Developed standard operating procedures for issuing various types of permits.

• Used GIS programs to locate lines
• Coordinated inspection schedules with city officials and inspectors
• Scheduled disconnects in collaboration with power companies
• Reviewed project details with managers to ensure alignment
• Trained in Service Titan and Gis programs

Exceeded daily call targets with over 110 inbound and outbound service interactions, enhancing customer engagement.

Converted price shopper inquiries into replacement opportunities, driving top conversion rates.

Facilitated communication among departments, including permitting, accounting, and parts, to streamline service processes.

Accurately scheduled service and maintenance calls to optimize efficiency.

Demonstrated extensive knowledge of HVAC, plumbing, electrical, and drain systems.