Katie Collins

Fridley,MN

Summary

As a Premium Seating Concierge at the Grand Casino Arena (formerly Xcel Energy Center), I enhanced guest experiences with exceptional communication and attention to detail. Demonstrating a strong work ethic, I consistently maximized satisfaction, showcasing my customer service and organizational skills. My proactive approach in resolving issues ensured a commitment to hospitality excellence. Additionally, working around high-profile athletes and entertainers has strengthened my ability to maintain professionalism and discretion in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Premium Seating Concierge

Grand Casino Arena

09.2023 - Current

Assisted those on the Suite level at the Grand Casino Arena and guided them to where they are supposed to go.
Provided exceptional customer service to enhance guest experiences at events and functions.
Enhanced guest experiences by providing personalized recommendations.
Maximized guest satisfaction by promptly addressing concerns and resolving issues

Education

Marketing Management -

University of St. Thomas

St. Paul, MN

05.2027

High School Diploma -

Totino-Grace High School

Fridley, MN

06-2023

Skills

Customer Service
Hospitality
Exceptional communication

Organization
Attention to Detail
Team Player