Katie Ekdahl
White Bear Lake
Summary
Customer service-oriented and administrative professional with knowledge in OIG programs while providing excellent team support with strong interpersonal relationship skills understanding the Office of Inspector General’s mission, values and activities.
Overview
14
14
years of professional experience
Work History
Research Assistant
OIG-BGS State of Minnesota
05.2024 - Current
- I am currently a Research assistant with the Childcare studies team at Department of Human Services. I complete incoming maltreatment and abuse checks with LIS systems, providing requesting providers with results per protocols Complete Letters and distributions as required for all simple and Disqualifying events per study exam. Review and confirm all possible State and MNCIS Rapback studies from Netstudy with the MN Government Access system to maintain state regulations. I issue Failure to Comply notification to providers via Netstudy when necessary CANRS and information is not provided per policy requirements, following to close the applicants Background study requested. Processing and reviewing CANR forms provided by providers and applicants to complete background studies applications requested through state Netstudy system county wide. Analyzing and implementing new out of state CANR processing requirements as required. Communicating with Childcare providers, team members and leads to improve CANR process, while also identifying ideas to improve timeliness of study completions and accuracy. Support my team with daily work regarding emails, phone calls and requests from other teams. I have also obtained Criminal Justice Information Systems Security Awareness Certification.
Insurance Specialist/Senior Financial Counselor
Allina Health
08.2020 - 05.2024
- In my position as a full-time financial counselor, I would evaluate patients to improve patients’ ability to obtain their healthcare needs as need. Screening patients of many different background and cultures, while maintaining Knowledge of all health and human services programs available to the community. Complete applications for Minnesota Health Care programs (MHCP), HPE immediate medical assistance coverage and financial assistance applications with patients after identifying patient qualifications. I would accept incoming and down payments, establishing payment plans and helping patients with their financial needs. Taking incoming calls from patients regarding their insurance coverage and financial assistance needs. I worked closely with Team lead implementing new policies, formatting documents needed to provide communication with patients, reviewing workflows to improve processes and correct errors within the Epic system as needed. Onboarding, Trained and provided support to all new incoming employees to the RCM Central Financial Counselor department. Completed quality improvement checks with each team member monthly. Completing data reports to track productivity monthly and accessing accuracy for each patient account worked. I have also worked in the RCM Prior authorization department as an insurance specialist obtaining Prior Authorizations for Radiology, gastro, surgical, cardiology and Denials before and after the patient receives the care. Answering calls and questions regarding insurance and prior authorizations as needed.
Administrative Assistant/Accounting
Radias Health
12.2015 - 02.2019
- I was the administrative assistant support for Radias Health's CTT/GRH Housing support program serving vulnerable adults of a diverse backgrounds residing in Ramsey County. My position consisted of working independently and as part of a team completing such tasks as Quick Books accounting for all incoming invoices for program expenses by data base managing, reconciling data, and data entry of about 190 clients monthly spending from Ramsey County grant entering deposits. Running up to data reports while tracking all required documentation for each client’s treatment plans as required for program funding while following government compliance. I built professional and trusting relationships with Ramsey County Landlords to accomplish housing for residents. I completed and reviewed all housing leases, income audits for each client that entered the income based housing program, assessing income verification for rent calculations by deadlines, managing all incoming and outgoing mail, maintaining, and ordering of all office and program supplies, along with any other tasks as needed in a timeliness manner.
Financial Screener/Patient Accounting
Gillette Children's Specialty Healthcare
01.2012 - 08.2014
- Duties include screening all new patients that come to Gillette for healthcare services with the intentions to prevent unexpected medical bills before they have services; verifying and reviewing all healthcare medical plans with patients and families before their appointments so they are aware of all possible charges after their insurance providers pay; screening for any possible assistance or discounts they may be qualified for; and providing back up support to Prior Authorization Department in Durable medical equipment completing authorizations for equipment and making families aware of their coverage for equipment needed.
Education
High School Diploma -
Saint Paul Open School
Saint Paul, MN06-2005
Skills
- I am a reliable individual that’s able to be a great team player while working in a fast-growing environment Skilled in multi-tasking, utilizing my organization skills to prioritize my daily work to meet critical deadlines Experience in working with project managers to improve workflows and navigation in software’s and systems I am proficient in working in all Microsoft programs such as word, excel, SharePoint and office suite I can complete data entry while following quality management and government compliance, and able to adapt to any given situation I have completed performance and accuracy testing and reviews I am strong in my verbal and written skills that allows me to be successful in completing my workload independently and in a group setting I am skilled in problem solving and reviewing accuracy to identify a course of action Well established in working effectively with others from different backgrounds and cultures
- Microsoft word, Microsoft Excel, Microsoft Teams and outlook PowerPoint, Webex, Netstudy, MGA, MMCS, RPM and LIS
- Teamwork and collaboration
- Microsoft office
- Problem-solving
- Multitasking and organization
- Data analysis
- Research and analysis
- Complex Problem-solving
- Research methods
- Project management
- Database research
- Quality assurance
- Database searches
- Proficient in [software]
Timeline
Research Assistant
OIG-BGS State of Minnesota
05.2024 - Current
Insurance Specialist/Senior Financial Counselor
Allina Health
08.2020 - 05.2024
Administrative Assistant/Accounting
Radias Health
12.2015 - 02.2019
Financial Screener/Patient Accounting
Gillette Children's Specialty Healthcare
01.2012 - 08.2014
High School Diploma -
Saint Paul Open School
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