Summary
Overview
Work History
Education
Skills
Timeline
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Katie Entrikin

New Prague

Summary


Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

3
3
years of professional experience

Work History

Receptionist

Wornson Goggins, PC
10.2024 - Current
  • Greeted and assisted clients, providing exceptional customer service to enhance visitor experience.
  • Managed multi-line phone system, efficiently directing calls and handling inquiries.
  • Scheduled appointments using scheduling software, optimizing daily office workflow.
  • Maintained accurate records of client interactions and appointments for improved documentation.
  • Organized office supplies and maintained reception area, ensuring a welcoming environment.
  • Assisted in administrative tasks such as filing, data entry, and document preparation to support office efficiency.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Receptionist

Parkview Medical Clinic
10.2022 - 06.2024
  • Collaborated with team members to ensure smooth daily operations and effective communication.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained confidentiality of information regarding clients and company.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.

Education

Associate of Applied Science - Cosmetology

Scot Lewis School of Cosmetology
Bloomington, MN
05-2004

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • File management
  • Mail handling
  • Document management

Timeline

Receptionist

Wornson Goggins, PC
10.2024 - Current

Receptionist

Parkview Medical Clinic
10.2022 - 06.2024

Associate of Applied Science - Cosmetology

Scot Lewis School of Cosmetology

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Katie Entrikin