Katie Jonas-Goodlund
Minneapolis,MN
Summary
Dedicated Supervisor and effective leader with proven positive results in quality work product and positive customer experience. Assertive and enthusiastic communicator with excellent listening skills that provides quality coaching to employees. Fosters an environment of teamwork and cooperation among employees. Leads with compassion with an interest in diversity and inclusion. Provides leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Claims Supervisor
Farmers Insurance Group
04.2014 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Led hiring for department of 100, onboarded new employees with training and new hire documentation.
- Developed systems and procedures to improve operational quality, team efficiency and customer experience.
- Researched and resolved complex medical claims issues to support timely processing.
Glass and Tow Claims Supervisor
Farmers Insurance
04.2013 - 04.2013
- Built and managed team of 9 claims adjusters in a high volume, high production claims environment
- Optimized case management with establishment of best practices.
- Assisted in managing relationships with three external vendors.
- Coached employees through day-to-day work and complex problems.
Total Loss Claims Supervisor
Farmers Insurance Group
11.2010 - 04.2013
- Monitored and coached team performance, enforcing compliance with corporate claims processes and procedures.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support employees and customers during challenging times.
- Determined proper course of action for claims processing.
Total Loss Specialist
Farmers Insurance Group
06.2008 - 11.2010
- Verified insurance claims and determined fair amount for settlement.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Education
Bachelor of Arts - Marketing
Iowa State University
Ames, IASkills
- Team Leadership
- Time Management
- Complex Problem-Solving
- Communication
- Talent Recruitment and Development
- Customer Service
Certification
Associate in Insurance Services (AIS)
Associate in Claims (AIC)
Timeline
Medical Claims Supervisor
Farmers Insurance Group
04.2014 - 09.2023
Glass and Tow Claims Supervisor
Farmers Insurance
04.2013 - 04.2013
Total Loss Claims Supervisor
Farmers Insurance Group
11.2010 - 04.2013
Total Loss Specialist
Farmers Insurance Group
06.2008 - 11.2010
Bachelor of Arts - Marketing
Iowa State University
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