Katie Kubat
Farmington,MN
Summary
Results-driven Product leader with over eight years of experience driving unique projects, leading effective teams, and delivering customer-centric solutions. Committed to creating exceptional products through strategic planning, cross-functional collaboration, and data-driven decisions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Principal Product Manager
Sorenson Communications
02.2025 - Current
- Developed detailed product strategies focused on foundational platform optimization to support significant scaling, enhance user retention, drive behavior, and maximize customer satisfaction.
- Led a team of three Product Managers in adopting a deeply customer-centric approach to product discovery, leading to improved NPS scores of 75-80 and enhanced product-market fit.
- Spearheaded an elaborate migration of over 4,000 users and implemented an application performance management process to monitor the situation and success metrics during and beyond the transition.
- Represented full product line strategy and readouts at executive leadership meetings, securing ongoing sponsorship and alignment.
- Improved product performance by implementing data-driven enhancements based on user feedback and analytics.
Sr Product Manager
Sorenson Communications
03.2024 - 02.2025
- Collaborated with cross-functional teams to create multiple highly intuitive user interfaces, specifically designed to meet unique functionality needs and improve user satisfaction.
- Spearheaded an elaborate migration of over 4,000 users and implemented an application performance management process to monitor the saturation and success metrics during and beyond the transition.
- Conducted extensive market research and user testing, identifying critical customer pain points and opportunities for improvement that directly informed and resulted in user-centered experiences.
- Demonstrated a deep commitment to user empathy by consistently conducting frequent user interviews, usability testing, and observations, and by actively using the products myself to gain firsthand insights.
- Managed critical roadmap dependencies across multiple product lines, maintaining stakeholder alignment to ensure successful and impactful launches.
Product Manager
Sorenson Communications
06.2022 - 03.2024
- Led cross-functional teams (engineering, design, operations, marketing) through the complete product development lifecycle, from ideation to successful, regular releases.
- Successfully launched a native mobile application on both iOS and Android platforms, significantly enhancing the scheduling experience for over 2,000 users with a retention rate of 90%.
- Developed comprehensive product strategies and roadmaps, aligning them with in-depth market research and customer needs to guide the product development process effectively.
- Effectively managed product backlogs, strategically prioritizing features based on usage data and defined business goals to maximize product value and impact.
- Maintained transparent communication with stakeholders through regular updates and weekly progress reports on the status and performance of managed products.
Interpreter
Various Agencies
05.2007 - 06.2022
- Provide sign language interpreting services in a variety of settings, video relay, remote video, and in-person, ensuring effective communication among all parties.
Central Region Manager
Convo Communications
03.2020 - 04.2021
- Led an extensive expansion project, establishing a new virtual video interpreter team, resulting in increased coverage and improved customer service and speed of answer.
- Monitored call center metrics data, driving operational efficiency and agent performance.
- Collaborated with facilities, IT, and finance departments to successfully implement a work-from-home program, prioritizing employee well-being during the pandemic.
- Designed and implemented a quality assurance program to ensure service excellence for a remote team of 100+ agents.
Operations Manager
Z Video Relay Service
12.2009 - 09.2016
- Managed the performance and growth of 30+ video relay interpreters, fostering professional development and achieving high-quality service delivery.
- Developed an intensive certification preparation program in collaboration with operations managers, enhancing interpreter skill development and screening for certification.
- Led talent recruitment and retention efforts, ensuring a highly skilled workforce.
- Provided workforce management support, optimizing scheduling and forecasting to meet service demands.
- Coordinated and executed call center events within resource constraints, fostering team cohesion and motivation.
Skills
- Collaborative leadership
- Product lifecycle management
- Business case development
- Strategic product direction
- Roadmap planning expertise
- Data-driven market analysis
- Customer-centric approach
- User experience analysis
Certification
- Certified Scrum Product Owner
- Google Project Management Certificate, Coursera
- Registry of Interpreters for the Deaf, NIC (48274)
- Mental Health Interpreter Training
LANGUAGES
English
American Sign Language
PRODUCT PASSIONS
- User Empathy & Deep Understanding: Driven by a passion for truly understanding user needs and pain points through direct engagement, research, and personal product use.
- Strategic Growth & Scaling: Committed to developing foundational product strategies that enable robust scaling and long-term business growth.
- Customer Satisfaction & Retention: Focused on creating products that not only meet but exceed user expectations, leading to high satisfaction and sustained engagement.
- Innovation & Problem Solving: Enthusiastic about identifying complex problems and opportunities, and leveraging technology and creative solutions to deliver impactful products.
Timeline
Principal Product Manager
Sorenson Communications
02.2025 - Current
Sr Product Manager
Sorenson Communications
03.2024 - 02.2025
Product Manager
Sorenson Communications
06.2022 - 03.2024
Central Region Manager
Convo Communications
03.2020 - 04.2021
Operations Manager
Z Video Relay Service
12.2009 - 09.2016
Interpreter
Various Agencies
05.2007 - 06.2022
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