Dedicated and proactive professional with strong skills in conflict resolution, case management, and community engagement. Experienced in crisis intervention and building positive relationships to support rehabilitation and public safety. Committed to making a meaningful impact by promoting accountability, safety, and community trust.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ongoing Case Manager
Douglas County Child Protective Services
Superior, Wisconsin
11.2025 - Current
Conducted comprehensive assessments of child safety and family dynamics, developing and implementing individualized case plans to ensure child welfare and compliance with state regulations.
Provided ongoing support, advocacy, and resource coordination for children and families, including arranging services such as counseling, housing, and medical care.
Collaborated with multidisciplinary teams, including law enforcement, mental health providers, and legal professionals, to achieve timely and effective interventions.
Maintained accurate and detailed case documentation, reports, and court records, ensuring compliance with legal requirements and agency policies.
Facilitated parent education and skill-building programs to promote family stability, reduce risk factors, and support reunification efforts when appropriate.
Patrol Officer
Grand Rapids Police Department
Grand Rapids, Minnesota
05.2025 - 10.2025
Patrol assigned area by foot and car to help direct traffic, enforce laws, and ensure public safety
Take proper action at crime scenes by gathering evidence, locating witnesses, and making arrests as needed
Demonstrated strong efficiency, collaboration, and service mindset in a fast-paced work environment
Respond to calls for assistance, complaints, suspicious activity, domestic disputes, or disruptive behavior
Investigate traffic accidents, and issue citations as needed
Barista Trainer
Yellow Bike Coffee
Duluth, Minnesota
01.2024 - 07.2025
Greeted customers and curated daily music playlist to promote a positive cafe experience
Processed register transactions
Completed all store open and close duties
Help onboard and train new hires
Monitored and documented inventory, placing replenishment orders to ensure availability
Patrol Officer
Duluth Police Department
Duluth, Minnesota
08.2022 - 08.2023
Take proper action at crime scenes by gathering evidence, locating witnesses, and making arrests as needed
Investigate crimes by interviewing witnesses, gathering physical evidence, and arresting and processing suspects
Responded to accidents, incidents, and emergencies
Conducted initial and follow-up investigations
Participated in education efforts on crime prevention and community-oriented public safety
Community Service Officer
Duluth Police Department
Duluth, Minnesota
07.2021 - 08.2022
Respond to non-emergency calls, assisting with minor incidents and freeing sworn officers for high-priority situations.
Conduct regular patrols of neighborhoods, public spaces, and facilities to enhance safety and deter crime.
Prepare and maintain accurate incident reports, documentation, and records for departmental use.
Engage in community outreach, education, and crime prevention programs to foster positive community relations.
Enforce local ordinances, issue citations, and assist with traffic control and special event security.
Server
Buffalo Wild Wings
Duluth, Minnesota
07.2019 - 08.2022
Greet and provide excellent customer service to guests, taking accurate food and beverage orders.
Deliver food and drinks promptly and ensure orders meet quality standards.
Handle cash and electronic payments, process transactions accurately, and balance registers.
Maintain cleanliness and organization of dining areas, including setting and clearing tables.
Collaborate with kitchen and team members to ensure smooth service and positive guest experiences.
Education
Bachelor of Science - Criminology
University of Wisconsin-Superior
Superior, Wisconsin
12-2025
Associate of Science - Law Enforcement & Criminal Justice
Fond du Lac Tribal & Community College
Cloquet, Minnesota
07-2022
High School Diploma - undefined
Hermantown High School
Hermantown, Minnesota
06-2019
Skills
Ability to clearly convey information, both verbally and in writing
Negotiating compliance with court-ordered conditions
Works effectively with law enforcement, social workers, and community organizations to support rehabilitation and public safety
Comfortable using case management software, Microsoft Office Suite, and other reporting tools
Skilled at de-escalating tense situations, mediating disputes, and guiding individuals toward positive behavioral outcomes
Able to assess and respond quickly to injuries or sudden health crises in the field
Certification
CPR & First Aid Certification
Defensive Tactics
Crisis Intervention / Mental Health Training
Conflict Resolution and Mediation
Interests
Volunteering in community service programs, mentoring youth, and supporting local outreach initiatives
Advocating for social justice, rehabilitation, and restorative justice practices
Coaching, tutoring, or mentoring to help individuals achieve positive life outcomes
Engaging in public safety programs and following law enforcement initiatives
Supporting mental health awareness, addiction recovery, and crisis intervention efforts
Participating in team sports and leadership activities to develop teamwork and discipline
Pursuing continuing education and professional development in criminal justice and social services
Timeline
Ongoing Case Manager
Douglas County Child Protective Services
11.2025 - Current
Patrol Officer
Grand Rapids Police Department
05.2025 - 10.2025
Barista Trainer
Yellow Bike Coffee
01.2024 - 07.2025
Patrol Officer
Duluth Police Department
08.2022 - 08.2023
Community Service Officer
Duluth Police Department
07.2021 - 08.2022
Server
Buffalo Wild Wings
07.2019 - 08.2022
Associate of Science - Law Enforcement & Criminal Justice
Fond du Lac Tribal & Community College
High School Diploma - undefined
Hermantown High School
Bachelor of Science - Criminology
University of Wisconsin-Superior
Training
Skilled in self-defense, safe restraint methods, and proper use-of-force protocols.
Trained to de-escalate physical confrontations while ensuring personal and public safety.
Equipped to recognize and respond appropriately to individuals experiencing mental health or substance-related crises.
Trained in de-escalation strategies and conflict resolution to ensure safe outcomes.
Skilled at mediating disputes and resolving conflicts in high-stress situations with professionalism and tact.
Experienced in de-escalating tense interactions while maintaining safety, compliance, and positive outcomes.