Katie Miller
Saint Joseph
Summary
Detail-oriented custodial maintenance professional with over 13 years of experience in maintaining facility cleanliness and safety. Known for excellent communication and problem-solving skills, contributing to a positive work atmosphere and efficient operations.
Overview
2027
2027
years of professional experience
Work History
Custodial Maintenance Worker
The College of Saint Benedict
08.2012 - Current
- Maintained cleanliness and sanitation in all campus facilities using appropriate cleaning techniques and equipment.
- Conducted routine inspections to identify maintenance needs and ensure compliance with safety standards.
- Assisted in training new custodial staff on proper tools usage and cleaning protocols.
- Coordinated cleaning schedules to enhance facility appearance while maximizing workflow efficiency.
- Collaborated with facilities management to address maintenance requests promptly and effectively.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Demonstrated versatility in maintaining various types of spaces, including offices, restrooms, common areas, and exterior grounds.
- Assisted with setup and breakdown for special events, ensuring timely completion and smooth transitions between activities.
- Supported a positive public image for the facility by maintaining pristine grounds and exterior spaces, including walkways, parking lots, and entryways.
- Improved overall appearance of the facility with thorough cleaning and attention to detail in all areas.
- Ensured proper usage of cleaning chemicals by following established guidelines and safety procedures.
- Contributed to a positive work atmosphere through effective communication and collaboration with colleagues and supervisors.
- Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
- Completed all assigned tasks within designated timeframes, consistently meeting or exceeding expectations for punctuality and productivity.
- Elevated customer satisfaction ratings by maintaining a clean environment and promptly addressing concerns from building occupants.
- Increased efficiency within the maintenance team by sharing knowledge on best practices and techniques for various tasks.
- Streamlined waste disposal processes, effectively managing recycling and trash removal.
- Demonstrated flexibility, adapting to changing schedules and priorities to maintain high service levels.
- Achieved high levels of satisfaction from management, consistently meeting cleanliness standards.
- Improved building appearance and hygiene with thorough daily cleaning routines.
- Enhanced visitor experience by keeping facilities clean and welcoming.
Truck Dispatcher
AllFleet Leasing
2009 - 08.2012
- Coordinated daily dispatch operations to optimize driver routes and reduce delays.
- Managed communication between drivers and clients to ensure timely deliveries.
- Utilized transportation management software to track shipments and update schedules.
- Monitored vehicle performance and compliance with safety regulations.
- Assisted in training new dispatch staff on operational procedures and systems.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Education
High School Diploma -
Apollo High School
Saint Cloud, MNSkills
- Strong work ethic
- expertise
- Checklists and recordkeeping
- Decision-making
- Willingness to learn
- Teamwork
- Prioritization and scheduling
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Relationship building
- Adaptable and flexible
Timeline
Custodial Maintenance Worker
The College of Saint Benedict
08.2012 - Current
Truck Dispatcher
AllFleet Leasing
2009 - 08.2012
High School Diploma -
Apollo High School