Katie Possehl
Goodhue
Summary
Skilled professional brings strong people skills to customer interactions. Honest, hardworking demeanor paired with always-accurate money-counting. Expertly meets new challenges with attention to detail and team spirit. Well-honed banking knowledge.
Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Head Teller/ Loan Assistant
First Farmers & Merchants Bank
Goodhue
03.2016 - Current
- Verified cash withdrawals and deposits.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Updated automated systems with current information regarding customer accounts.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Identified customer needs and provided appropriate banking services.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
Customer Service
Verizon Wireless
Red Wing
10.2012 - 02.2016
- Provided customer service support to attendees.
- Provided customer service regarding billing inquiries.
- Greeted clients and provided excellent customer service.
- Assisted in troubleshooting escalated customer service issues.
Education
Red Wing High School
Red Wing, MNSkills
- Account management
- Customer relationship management
- Transaction processing
- Team building
- Problem solving
- Time management
- Conflict resolution
- Customer complaint handling
- Account maintenance
- Problem resolution
- Attention to detail
Timeline
Head Teller/ Loan Assistant
First Farmers & Merchants Bank
03.2016 - Current
Customer Service
Verizon Wireless
10.2012 - 02.2016
Red Wing High School