Katie Prochniak
New Ulm
Summary
Professional with over 15 years of experience in customer service and workflow management. Demonstrated ability to prioritize tasks effectively and deliver high-quality service. Proven track record of meeting organizational needs through consistent and organized practices. Expertise in adapting to challenging situations to enhance brand reputation.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Accounts Payable Specialist
Nuvera
06.2022 - Current
- Processed invoices accurately and efficiently, ensuring timely payments to vendors.
- Reviewed and reconciled discrepancies in accounts payable reports regularly.
- Collaborated with cross-functional teams to streamline payment processes.
- Processed 1099 to vendors and set up vendors in our system.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Contributed to year-end closing process by ensuring all outstanding payables were accurately recorded and settled promptly.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Entered figures using 10-key calculator to compute data quickly.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Production Data Rep - Accounting
Christensen Farms
11.2021 - 05.2022
- Compile, sort, and verify the accuracy of data before it is entered.
- Enter data into the computer for use in analyses and reports.
- Compile reports, charts, and graphs that interpret the finding and analyses.
- Participate in the publication of data information.
- File data-related information and maintain and update the database.
Agent, Customer Service Representative
Citizen's Agency Minnesota
03.2019 - 08.2021
- Earned my insurance license
- Sold various types of insurance policies to individuals on behalf of insurance companies, including automobile, fire, and umbrella policies.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person and property to be insured, and to discuss any existing coverage.
- Customize the insurance to the customers, often covering a variety of risks.
- Calculate premiums and establish a payment method.
- Inspect property, examining its general condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Contact underwriter and submit forms to obtain binder coverage.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
- Attend meetings, learn about new products and services, and learn new skills to help you become a better agent.
Prior Authorization Specialist
Orthopaedic & Fracture Clinic
02.2014 - 03.2019
- Review medical policies
- Reviewed documentation to make sure patient met the medical criteria
- Assigned procedure codes
- Communicate and work as a team with the medical staff, and facilities to achieve the very best for the patients
- Communicate with patients about the requirements and answer questions
- Self-taught many different computer programs, and to learn more to help me be the best that I can be at my job.
- Competent in Sublimate, Allscripts, Availity, eviCore, Cerner, Microsoft Office
Charge Capture Specialist
MAYO CLINIC HEALTH SYSTEM
05.2012 - 02.2014
- Accurately billed patients for supplies and Operating room time
- Analyzed preference cards for completeness and accuracy
- Maintained inventory within the center core
- Followed up with staff with discrepancies
- Strived for 100% accuracy when submitting all charges
- Detail Oriented
- Built-up a strong sense of teamwork among coworkers and gained trust from surgeons, nurses, anesthesia and techs
- Helped to set up procedure levels and codes for chargeable supplies
- Increased Revenue by 25% and captured all charges
- Accelerated turnaround times
- OR Manager experience, Microsoft Office, Lawson, Meditech
- Knowledge of HIPPA Requirements and data privacy laws.
- Completed OR inventory of supplies
- Operating Room Central Scheduling Coordinator
- September 2006-until promotion in 2012
- Scheduled patients for surgery
- Answered phones
- Maintained conflict checks
- Efficiently scheduled patients for optimal flow within the operating room.
- Assisted in updating preference cards
Client Care Coordinator
Golden Home Care
New Ulm
06.1998 - 2025
- Trained new staff on company policies and client care procedures.
- Coordinated client care services with healthcare providers and families.
- Managed caregiver and client schedules to ensure timely service delivery.
- Maintained accurate client records using electronic management systems.
- Addressed client concerns promptly to enhance caregiving experiences.
- Identified process optimization opportunities and recommended actionable changes.
Education
Associate's Degree - Health Information Technology
Rasmussen College
Mankato, MN03.2005
Internship - Orlando, FL
Walt Disney World College Program
Orlando, FL01.2003
General educational development - General Studies
St. Cloud State
Saint Cloud, MN01.2003
Skills
- Microsoft Office applications
- Administrative proficiency
- Detail-oriented data management
- Statement and credit card reconciliation
- Data entry and 10-key skills
- Report and 1099 preparation
- Proactive self-motivation
- Expense reporting
- Confidential material handling
- Information analysis and gathering
- Effective communication skills
- Vendor management strategies
- Process optimization techniques
- Record keeping practices
- Time management expertise
Affiliations
- Junior Achievement, Board member
- September 2019 to Present
- Help with planning and how to reach out to all of the schools and to get them involved and take advantage of the many great things Junior Achievement offers.
- Plan fundraisers, big bowl, run
- Find volunteers to teach classes
Certification
- Property and Casualty License December 2019 to December 2020
- December 2020
Volunteer work
- President of CICC Committee at Nuvera where we raised funds for area communities. I led the meetings, organized the fundraisers, found volunteers, reconciled books, and wrote proposals. Led fundraising initiatives that increased resource availability for community projects and services.
- Big supporter of New Ulm events and with volunteering my time wherever I can. Planting flowers, wristbands at Octoberfest, Sand Volleyball sign in.
- I also have been doing the official book at the basketball games for boys basketball since 2020.
Timeline
Accounts Payable Specialist
Nuvera
06.2022 - Current
Production Data Rep - Accounting
Christensen Farms
11.2021 - 05.2022
Agent, Customer Service Representative
Citizen's Agency Minnesota
03.2019 - 08.2021
Prior Authorization Specialist
Orthopaedic & Fracture Clinic
02.2014 - 03.2019
Charge Capture Specialist
MAYO CLINIC HEALTH SYSTEM
05.2012 - 02.2014
Client Care Coordinator
Golden Home Care
06.1998 - 2025
Associate's Degree - Health Information Technology
Rasmussen College
Internship - Orlando, FL
Walt Disney World College Program
General educational development - General Studies
St. Cloud State