Katlyn Decker
Plymouth
Summary
Certified Nursing Assistant with over 10 years of experience in acute and long-term care. Proven ability to deliver compassionate, patient-centered care while maintaining confidentiality. Currently pursuing Clinical Medical Assistant certification to enhance patient care capabilities.
Receptionist with extensive experience in front-desk operations and visitor management. Proficient in handling multi-line phone systems and providing comprehensive administrative support. Recognized for exceptional communication skills and meticulous attention to detail, ensuring a welcoming and organized office environment.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Front Desk Receptionist
Drybar
Edina
10.2024 - Current
- Greeted guests with professionalism, fostering a welcoming atmosphere.
- Answered phone inquiries, resolving client questions about services efficiently.
- Managed appointment bookings and overall scheduling to optimize workflow.
- Utilized POS system for smooth client check-ins and check-outs.
- Ensured confidentiality during payment processing and information collection.
- Facilitated shop flow to guarantee timely service delivery for appointments.
- Promoted add-ons, memberships, and retail products to enhance sales growth.
Certified Nursing Assistant
Lifespark
Plymouth
11.2022 - 07.2024
- Assisted patients with daily living activities and personal hygiene to promote well-being.
- Documented patient care and observations in health records for accurate tracking.
- Collaborated with healthcare team to deliver high-quality patient care effectively.
- Maintained a clean, safe environment by adhering to infection control policies.
- Recorded patient care services by charting in designated areas accurately.
- Monitored patients for physical or emotional changes, reporting findings promptly to medical staff.
- Ensured compliance with HIPAA regulations to protect confidentiality of information.
CNA, Float Pool
CentraCare
St. Cloud
09.2021 - 12.2021
- Delivered compassionate patient care across multiple departments within organization.
- Conducted critical monitoring of vital signs to accurately assess health status.
- Assisted nursing staff with personal hygiene tasks and daily living activities.
- Promoted comfort by demonstrating empathy in all patient interactions.
- Transported patients to appointments and meals, ensuring timely access.
- Supported individuals with bathing, oral hygiene, toileting, and feeding tasks.
Lead Front Desk Receptionist
Hand & Stone Spa
Plymouth
11.2020 - 10.2021
- Cultivated positive relationships with clientele and service providers.
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Educated guests on benefits of regular massages and facials for health.
- Drove sales of services, memberships, and gift cards to enhance revenue.
- Addressed customer service needs promptly and professionally.
- Managed scheduling of massage and facial appointments efficiently.
- Performed light cleaning and laundry duties as required.
Sales Associate
The Buckle
Maple Grove
08.2020 - 12.2020
- Greet guests with a friendly demeanor to deliver exceptional service consistently.
- Answer inquiries about store offerings and merchandise.
- Recommend and assist in locating merchandise based on guest preferences.
- Anticipate guest needs by suggesting complementary items for a personalized experience.
- Demonstrate product knowledge to enhance sales effectiveness and share insights with team members.
- Maintain up-to-date knowledge of current promotions, payment policies, and security practices.
- Achieve individual sales targets while enhancing teammate presentations using the Sales Presentation Guide (SPG).
- Provide exemplary service across key store areas: Front 5, sales floor, fitting rooms, and register.
Coordinator
Sport Clips
Wayzata
06.2019 - 10.2020
- Greeted clients warmly to ensure positive experiences upon arrival.
- Answered phone calls and promptly addressed client inquiries with professionalism.
- Maintained a clean, organized reception area and retail displays.
- Processed financial transactions, handling cash and credit card payments accurately.
- Assisted in retail sales by providing informed product recommendations to clients.
- Monitored salon inventory levels and placed orders for necessary supplies.
- Collaborated with salon team to facilitate smooth operations between reception and cutting floor.
- Completed additional tasks assigned by Store Manager, including cleaning and stocking duties.
Certified Nursing Assistant
Knute Nelson
Little Falls
08.2017 - 10.2018
- Greet clients with a warm and welcoming attitude, ensuring they have a positive experience from the moment they walk in.
- Answer phone calls and address client inquiries promptly and professionally.
- Maintain a clean and organized reception area, including retail displays.
- Handle financial transactions, including cash handling and processing credit card payments.
- Assist in retail sales by providing product knowledge and recommendations to clients.
- Monitor and maintain salon inventory, placing orders for supplies as needed.
- Collaborate with the salon team to ensure a smooth flow of operations from the reception area to the cutting floor.
- Complete secondary responsibilities as assigned by the Store Manager such as vacuuming, cleaning stations, prepping stations, laundry, sanitation, and stocking.
Certified Nursing Assistant
Hyatt House
Holdingford
01.2015 - 07.2016
- Supported daily living activities, including bathing, dressing, and meal preparation.
- Assisted patients with safe mobility, walking, and transferring.
- Conducted vital sign assessments, including blood pressure and temperature measurements.
- Maintained cleanliness and safety for patients by following infection control protocols.
- Responded promptly to patient call lights and addressed requests effectively.
- Provided safety guidance to clients with memory issues through redirection strategies.
Education
Clinical Medical Assistant Program - Nursing
Prime Time Medical Training
Blaine, MN05.2025
Certified Nursing Assistant -
Prime Time Medical Training
Blaine, MN09.2021
Certified Nursing Assistant - Nursing
Centra Care
Melrose MN12-2015
Skills
- Patient care and infection control
- HIPAA compliance
- Electronic medical records (EMR)
- Basic life support (BLS) and CPR
- Insurance verification and scheduling
- Administrative support and Microsoft Office
- Canva and Adobe proficiency
- QuickBooks expertise
- Front desk operations and multiline phone systems
- Hospitality management
Administrative And Customer Experience
- Front Desk Receptionist, Drybar, Edina, MN, 10/24, Present, Managed scheduling, payments, and client interaction.
- Lead Front Desk Receptionist, Hand & Stone Spa, Plymouth, MN, 11/20, 10/21, Trained staff, managed calendars, ensured positive guest experiences.
- Coordinator, Sport Clips, Wayzata, MN, 06/19, 10/20, Managed operations and inventory.
- Sales Associate, The Buckle, Maple Grove, MN, 08/20, 12/20, Top performer; explained merchandise and processed POS transactions.
Clinical And Medical Experience
- Certified Nursing Assistant, Lifespark, Plymouth, MN, 11/22, 07/24, Assisted patients with ADLs, monitored vital signs, documented behavior, followed HIPAA., Collaborated with nursing and therapy teams for care coordination.
- CNA, Float Pool, CentraCare, St. Cloud, MN, 09/21, 12/21, Delivered care across diverse units, responded to call lights and emergencies.
- Certified Nursing Assistant, Knute Nelson, Little Falls, MN, 08/17, 10/18, Provided wound care and hospice support.
- Certified Nursing Assistant, Hyatt House, Holdingford, MN, 01/15, 07/16, Documented vitals, supported patient comfort and ADLs.
Certification
CPR
Timeline
Front Desk Receptionist
Drybar
10.2024 - Current
Certified Nursing Assistant
Lifespark
11.2022 - 07.2024
CNA, Float Pool
CentraCare
09.2021 - 12.2021
Lead Front Desk Receptionist
Hand & Stone Spa
11.2020 - 10.2021
Sales Associate
The Buckle
08.2020 - 12.2020
Coordinator
Sport Clips
06.2019 - 10.2020
Certified Nursing Assistant
Knute Nelson
08.2017 - 10.2018
Certified Nursing Assistant
Hyatt House
01.2015 - 07.2016
Clinical Medical Assistant Program - Nursing
Prime Time Medical Training
Certified Nursing Assistant -
Prime Time Medical Training
Certified Nursing Assistant - Nursing
Centra Care