Summary
Work History
Education
Skills
Timeline
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KATLYN VU

KATLYN VU

Rochester

Summary

Experienced and motivated, detail-oriented, administrative professional with a comprehensive background in office administration and management, business administration, medical billing and coding, hospitality, and sales. Skilled in handling multiple tasks efficiently, ensuring smooth operations, managing schedules, and handling communications. Proficient in Microsoft Office Suite and excellent interpersonal skills. Known for reliability and fostering a positive attitude, obtaining goals, and adaptable to multiple work environments.

Work History

Housekeeping Supervisor

Sleep Inn & Suites
2023 - 2024
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Maintained an inventory list and ordered for supplies and guest toiletries.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Coordinated household cleaning service operations and managed client relations.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.

Sales Associate

Tiger Ace Hardware
2021 - 2022
  • Greeted customers and helped with product questions and selections.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Office Administrative Assistant

LJY Services LLC
2018 - 2020
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution accordingly.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Managed filing system, entered data and completed other clerical tasks.
  • Maintained inventory of office supplies and placed orders.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Passionate about learning and committed to continual improvement.

Lead Cleaner

LJY Services LLC
2018 - 2020
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Supervised supplies in inventory and submitted reorder requests.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Provided assistance to other staff members with cleaning of difficult areas.

Medical Administrative Assistant

Chambers Chiropractic
2012 - 2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Verified insurance of patients to determine eligibility.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Communicated with insurance providers to resolve denied claims and resubmitted.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
02.2022

Associate of Science - Business Administration

Southern New Hampshire University
05.2018

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy
01.2015

Skills

    Effective verbal communication

    High-quality client service

    Exceptional customer support

    Effective time management

    Focused listening

    Goal-oriented

    Integrity in communication

    Constructive mindset

    Organizational growth

    Proficient in task management

    Customer engagement

    Experienced with Microsoft Office applications

    Calendar organization

    Electronic health records management

    HIPAA regulations knowledge

    Skilled in verifying insurance coverage

    Knowledge of billing procedures in insurance

    Medical billing expertise

    Strong understanding of medical terminology

    Coding and billing proficiency

Timeline

Housekeeping Supervisor

Sleep Inn & Suites
2023 - 2024

Sales Associate

Tiger Ace Hardware
2021 - 2022

Office Administrative Assistant

LJY Services LLC
2018 - 2020

Lead Cleaner

LJY Services LLC
2018 - 2020

Medical Administrative Assistant

Chambers Chiropractic
2012 - 2018

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

Associate of Science - Business Administration

Southern New Hampshire University

Associate of Science - Medical Administrative Assistant

Ultimate Medical Academy

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KATLYN VU