Katrina Bong
Lakeville
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills at Cowboy Jacks. Proven ability to enhance guest engagement and satisfaction through effective team leadership and adaptability. Recognized for training new hires and implementing efficient processes that improved service quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Server
Cowboy Jacks
07.2018 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Hostess Manager
Crooked Pint
09.2015 - 09.2017
- Supervised front-of-house operations, ensuring efficient guest seating and service flow.
- Trained and mentored staff on customer service excellence and operational standards.
- Developed scheduling systems to optimize staffing levels during peak periods.
- Implemented new reservation management software, improving booking accuracy and guest experience.
- Led initiatives to streamline processes, reducing wait times and enhancing overall efficiency.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
Sales Associate
JCPenney
03.2013 - 08.2015
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed strong customer relationships, fostering loyalty through personalized service and follow-ups.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate inventory levels through regular stock assessments and restocking efforts.
- Assisted in visual merchandising, ensuring displays aligned with brand standards and promotions.
- Trained new associates on sales techniques and store policies to enhance team performance.
- Monitored sales floor activity, identifying trends to optimize product placement and increase visibility.
Education
Bachelor of Arts - Public Relations Communications
Metropolitan State University
Saint Paul, MN05-2023
Associate of Arts - General Studies
Normandale Community College
Minneapolis, MN05-2021
High School Diploma -
Farmington High School
Farmington, MN06-2014
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team member support
- Team leadership
- Adaptable and flexible
- Reliable and responsible
Timeline
Server
Cowboy Jacks
07.2018 - Current
Hostess Manager
Crooked Pint
09.2015 - 09.2017
Sales Associate
JCPenney
03.2013 - 08.2015
Bachelor of Arts - Public Relations Communications
Metropolitan State University
Associate of Arts - General Studies
Normandale Community College
High School Diploma -
Farmington High School