Katrina Clepper
Saint Paul
Summary
Dedicated professional with a strong background in patient account management. Known for exceptional billing accuracy and effective issue resolution, ready to leverage expertise to enhance patient relations and improve financial processes.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
Regional Hospital
Saint Paul
01.2023 - Current
- Coordinated with insurance providers to verify coverage and benefits, ensuring accurate billing for patients.
- Managed patient account inquiries, resolving billing issues to enhance patient satisfaction.
- Processed patient payments and established payment plans effectively.
- Educated patients on billing procedures and financial responsibilities to promote understanding and compliance.
- Reviewed EOB statements submitted by insurance companies for accuracy against provider's charges.
- Followed up on accounts in work queues to ensure timely resolution.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Assisted in training new team members on account management processes.
Imaging Scheduler
Midwest Radiology
Saint Paul
01.2022 - 12.2023
- Scheduled imaging appointments for patients efficiently and accurately.
- Coordinated with radiology staff to confirm availability and resources.
- Communicated with patients regarding preparation instructions and appointment details.
- Resolved scheduling conflicts promptly to maintain workflow continuity.
- Answered 40 to 60 calls daily, providing information and assistance to patients.
- Made 20-40 outbound calls to get patients scheduled.
- Coordinated with insurance providers to verify coverage and benefits, ensuring accurate billing for patients.
Medical Receptionist
M Health Fairview
Saint Paul
05.2019 - 02.2021
- Schedule physical therapy and Orthopedic appointments.
- Managed 50-70 incoming calls daily, addressing patient inquiries and appointment changes.
- Conducted 20-30 outbound calls daily to confirm appointments and follow up with patients.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Coordinated with insurance providers to verify coverage and benefits, facilitating accurate billing for patients.
Education
High School Diploma -
Como Park High School
Saint Paul, MN05-2009
Skills
- Insurance coordination
- Billing accuracy
- Patient education
- Account resolution
- EOB review
- Customer relationship management
- Epic
Timeline
Patient Account Representative
Regional Hospital
01.2023 - Current
Imaging Scheduler
Midwest Radiology
01.2022 - 12.2023
Medical Receptionist
M Health Fairview
05.2019 - 02.2021
High School Diploma -
Como Park High School