Katrina Hinrichs
Minneapolis
Summary
Proven leader with extensive experience at Sephora USA, adept in conflict resolution and performance analysis. Excelled in building customer relationships and enhancing team productivity through effective training and problem-solving. Demonstrated proficiency in Microsoft Excel, achieving significant sales targets. Skilled in policy enforcement and multi-tasking, ensuring operational excellence and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Sales and Service Manager
Sephora USA
Minnetonka
03.2021 - 10.2024
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Conducted research and reviewed findings to solve customer issues.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with company policies and procedures related to sales operations.
- Conducted training and offered staff development opportunities.
- Prepared weekly and monthly reports on sales progress against targets.
- Conducted regular meetings with the sales team to review goals and objectives.
- Oversee deposits and deliveries with the bank to ensure business runs smoothly
- Proficiency in Microsoft word, Excel spreadsheets, and PowerPoint
Lead Sales Associate
Ulta Beauty Inc.
Saint Louis Park
08.2019 - 03.2021
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maintained attractive merchandise displays to maximize purchases.
- Recommended products based on customer needs and preferences.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Recognized security risks to properly handle situations.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted with the training of new sales associates.
- Assisted customers with online ordering inquiries or problems.
- Supervised a team of sales associates on daily tasks and operations.
Shift Manager
Caribou Coffee
Eden Prairie
02.2015 - 11.2019
- Helped employees accomplish tasks during peak periods.
- Monitored inventory levels and placed orders for supplies as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Reviewed financial statements to meet targets during shift.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Monitored store operations to ensure compliance with company policies and procedures.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Trained new employees on company policies, procedures, and job responsibilities.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained cleanliness and organization of work area.
- Ordered products from suppliers when inventory was low or out of stock.
- Resolved customer complaints in a polite and professional manner.
Education
Some College (No Degree) - Dietetics
South Dakota State University
Brookings, SDSkills
- Customer service
- Conflict resolution
- Employee training
- Team leadership
- Performance analysis
- Data reporting
- Problem solving
- Relationship building
- Policy enforcement
- Skilled trainer
- Skilled multi-tasker
- Escalation handling
- Microsoft outlook, word, and Excel
- Cash handling
Timeline
Sales and Service Manager
Sephora USA
03.2021 - 10.2024
Lead Sales Associate
Ulta Beauty Inc.
08.2019 - 03.2021
Shift Manager
Caribou Coffee
02.2015 - 11.2019
Some College (No Degree) - Dietetics
South Dakota State University