Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Johnson

Shoreview

Summary

Dynamic professional with extensive experience in snow removal at Gregs Lawn and Land, adept at ensuring safe outdoor environments through effective debris management. Recognized for exceptional adaptability and problem-solving skills, consistently maintaining high standards of service and safety. Proven ability to enhance team performance and customer satisfaction in fast-paced settings.

Overview

18
18
years of professional experience

Work History

Snow Removal

Gregs Lawn and Land
12.2010 - Current
  • Performed seasonal maintenance tasks such as gardening or snow removal to maintain an attractive outdoor space yearround.
  • Demonstrated adaptability in navigating diverse weather conditions for effective snow removal operations.
  • Performed seasonal tasks such as snow removal or leaf collection to maintain safe walking surfaces throughout the year.
  • Performed snow removal during winter months, ensuring safe access for visitors and employees alike.

Server

Green Mill Restaurant & Bar
04.2019 - 08.2022
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Improved dining experience by providing prompt, attentive service to guests.

Shift Lead

Taco Bell
07.2014 - 11.2020
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Shift Lead

Burger King
03.2012 - 10.2018
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Server

Outback Steakhouse
02.2015 - 08.2018
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server

Family Diner
02.2013 - 12.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Manager

Chipotle Grill
04.2014 - 05.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Supervisor

Wendys Fast Food
05.2009 - 10.2012
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Sevice Center Technician

Valvoline Instant Oil Change
09.2010 - 08.2012
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Cashier

Buffalo Wild Wings
01.2007 - 05.2010
  • Welcomed customers upon store entry and addressed their needs promptly.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma - High School Diploma

Wayzata Sr High
Plymouth, MN
05.2009

Skills

  • Debris and snow removal
  • Snow Removal
  • Carton removal and disposal
  • Trash waste and removal
  • Amazing customer service
  • Great leadership skills
  • Can adapt to all work environments/work conditions
  • Fast learner
  • Great money handling skills
  • Very bubbly personality
  • Can and will be one of the hardest working employees you will ever have

Timeline

Server

Green Mill Restaurant & Bar
04.2019 - 08.2022

Server

Outback Steakhouse
02.2015 - 08.2018

Shift Lead

Taco Bell
07.2014 - 11.2020

Shift Manager

Chipotle Grill
04.2014 - 05.2015

Server

Family Diner
02.2013 - 12.2015

Shift Lead

Burger King
03.2012 - 10.2018

Snow Removal

Gregs Lawn and Land
12.2010 - Current

Sevice Center Technician

Valvoline Instant Oil Change
09.2010 - 08.2012

Shift Supervisor

Wendys Fast Food
05.2009 - 10.2012

Cashier

Buffalo Wild Wings
01.2007 - 05.2010

High School Diploma - High School Diploma

Wayzata Sr High

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Katrina Johnson