Katrina Jo Koesterman
Moorhead
Summary
To exercise my customer service and collaborative film experience in an environment that serves to better my community and help it to grow.
Experienced with providing compassionate care and support in high-stress environments. Utilizes crisis intervention techniques and empathetic communication to manage diverse client needs. Track record of maintaining safe and welcoming atmosphere while resolving conflicts effectively.
Overview
13
13
years of professional experience
Work History
Shelter Worker
Youthworks
12.2024 - 08.2025
- Provide a safe environment for youth in a shelter environment
- Handle medications and provide crisis intervention to youth guests
- Act as first point of contact to law enforcement bringing youth to shelter
- Maintain documentation of youth behavior and activity
Paraprofessional
Moorhead Public Schools
08.2024 - 10.2024
- Assist students with IEPs access special accommodations for learning and success
- Remain vigilant for crisis intervention
- Assist teachers with behavioral issues as they arise and help deescalate situations as needed
Care Coordinator
Community Uplift Program
03.2024 - 08.2024
- Provided confidential and supportive care to participants in Community Connect and Free Through Recovery.
- Helped to encourage trainings for the care staff
- Collaborated on staffing and team projects
Care Coordinator/Peer Recovery Specialist
Recovery Engaged Communities
03.2023 - 01.2024
- Provided confidential and supportive care to participants in Community Connect and MN Dept of Human Services programs.
- Helped to encourage trainings for the care staff
- Collaborated on staffing and team projects
- Engaged in Community Outreach.
Housing Case Manager
Greater Minnesota Community Services
01.2023 - 02.2023
- Provided confidential and supportive housing case management to vulnerable populations of Moorhead, MN
Care Coordinator
Community Uplift Program
01.2022 - 12.2022
- Communicated with various social service agencies within Fargo-Moorhead area
- Collaborated with other staff for creative housing solutions
- Provided confidential and supportive care to participants in Community Connect and Free Through Recovery.
- Helped to encourage trainings for the care staff
- Collaborated on staffing and team projects
Volunteer Coordinator
Pride Collective and Community Center
02.2018 - 11.2021
- Increased Volunteer participation at the center.
- Train Volunteers in helping to create a safe and caring environment.
- Greet and assist visitors in a friendly and concise manner.
Bus Assistant
Moorhead Public Schools
09.2017 - 11.2017
- Assist special education students with daily bus requirements including securing safety harnesses and being vigilant of behavior issues.
- Provide crisis intervention in potentially dangerous situations.
- Maintain an environment of caring and safety to and from school.
Shelter Advocate
Dorothy Day House of Hospitality
09.2015 - 05.2016
- Provide essential services to visitors and guests, maintaining an atmosphere of respect, confidentiality, service, and safety.
- Provide crisis intervention in potentially dangerous situations.
- Provide listening and support services to vulnerable populations.
Communication Assistant
Minnesota Relay CSD
03.2015 - 09.2015
- Provide essential communication services for persons using TTY/TDD devices
- Maintain essential transparency and confidentiality for our clients with consistent speed, accuracy, and courteous customer service.
Customer Service Representative
USBank
12.2014 - 03.2015
- Provide consistent compassionate service for customers requiring banking service
- First response screening and resolution of Disputes and Fraud
Customer Service Representative I, Online Banking Representative I
Bank of the West
06.2013 - 12.2014
- Provide consistent compassionate service for customers requiring banking service
- Assist customers with navigation and maintenance of online and mobile banking.
Production Intern
Moorhead Community Access Media
02.2013 - 12.2013
- Creative Video Production for Community Events and Services
- Professional Audio/Visual Documentation of City Council and Board Meetings
Education
B.A. - Film Studies and Film Production
Minnesota State University Moorhead
08.2014
Skills
- Volunteer Experience
- Boundaries maintenance
- Self-care practices
- Client advocacy
- Mental health support
- De-escalation techniques
- Creative Skills
- Film Production and Editing
- Customer Service
- Cross-cultural sensitivity
- Professionalism and ethics
Training
Homelessness 101, Homelessness 201: Crisis Intervention Training, Mental Health First Aid, Applied Suicide Intervention Skills Training
Timeline
Shelter Worker
Youthworks
12.2024 - 08.2025
Paraprofessional
Moorhead Public Schools
08.2024 - 10.2024
Care Coordinator
Community Uplift Program
03.2024 - 08.2024
Care Coordinator/Peer Recovery Specialist
Recovery Engaged Communities
03.2023 - 01.2024
Housing Case Manager
Greater Minnesota Community Services
01.2023 - 02.2023
Care Coordinator
Community Uplift Program
01.2022 - 12.2022
Volunteer Coordinator
Pride Collective and Community Center
02.2018 - 11.2021
Bus Assistant
Moorhead Public Schools
09.2017 - 11.2017
Shelter Advocate
Dorothy Day House of Hospitality
09.2015 - 05.2016
Communication Assistant
Minnesota Relay CSD
03.2015 - 09.2015
Customer Service Representative
USBank
12.2014 - 03.2015
Customer Service Representative I, Online Banking Representative I
Bank of the West
06.2013 - 12.2014
Production Intern
Moorhead Community Access Media
02.2013 - 12.2013
B.A. - Film Studies and Film Production
Minnesota State University Moorhead