Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kay Crabtree

Bagley

Summary

Diligent Patient Access Rep with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

14
14
years of professional experience

Work History

Patient Access Representative

Essentia Health Fosston
09.2011 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Resolved customer complaints using established follow-up procedures.

Patient Account Representative

Essentia Health Fosston
11.2023 - 07.2024
  • Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
  • Posted payments and processed refunds.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
  • Responded to patient, family, and external payer inquiries.
  • Utilized computer programs to create invoices, letters, and other documents.
  • Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
  • Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Responded to customer inquiries and provided detailed account information.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.

Education

Certificate And Diploma - Medical Secretary Associate

Northland Community And Technical College
Bemidji, MN
06-2010

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Appointment scheduling
  • Registration and admissions
  • Strong empathy
  • EMR
  • Money handling
  • Quality assurance
  • Flexible schedule
  • Insurance billing
  • Eligibility determination
  • Information collection
  • EMR updating
  • Regulatory compliance
  • Friendly and outgoing
  • Electronic health records
  • Policy understanding
  • Patient identity verification
  • Caring and empathetic
  • Calm and effective under pressure
  • Punctual and hardworking
  • Insurance verifying
  • Gathering information from patients
  • Patient confidentiality and data security
  • Schedule coordination
  • Reliability and dedication
  • Patient documentation
  • Attention to detail
  • Registration and scheduling
  • Admitting coordination
  • Health insurance knowledge

Timeline

Patient Account Representative

Essentia Health Fosston
11.2023 - 07.2024

Patient Access Representative

Essentia Health Fosston
09.2011 - Current

Certificate And Diploma - Medical Secretary Associate

Northland Community And Technical College

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Kay Crabtree