Kayla Challman

Led the Fresh Prepared & Food Service division with diligent project management and presentation excellence to deliver $1.4B in sales and $600M in GM annually.

Led presentation execution over 5,000+ annual planograms, and managed 40+ distinct project timelines supporting 4 categories while building strong relationships and bolstering proactive strategy alignment with 30+ member CFT, including 7 Buyers and 6 category Managers.

Built and managed timing and action plans across all departments for entire cross functional team, creating key milestones based on business context and nuances, execution knowledge and using a high level of collobaration to gain alignment across all CFT's.

Hosted all Team Meetings.

Leveraged past experiences (GR to TGS) to educate peers, team members and leaders on various ways to resolve guest issues and improve department metrics.

Created upskill training for new team members and facilitated/presented these across different departments in TGS.

Scheduled weekly coaching statuses and team meetings to ensure team collaboration.

Attended and actively participated in GSD collaborations to streamline and collaborate on TSG quality pillars - Provided these tips and tricks to peers, leaders and business partners.

Ensured a welcome and inclusive environment through group chat conversations with my team members, leaders and peers.

Handled multiple contact channels (email, phone, chat, social).

Built relationships with guests, business partners and peers to drive loyalty and sales by using excellent communication skills.

Utilized multiple systems to obtain resolutions for guests, business partners and peers.

Facilitated department training workshops for internal teams to foster guest empathy.

Assisted in floor walking (training) new hires.

Lead team meetings to share knowledge/tips/tricks with peers.

Earned a Certification as a Home Health Aid (HHA) and Certified Nursing Assistant (CNA).

Began working in person care (PCA/Personal Care Assistant).

Engaged in meaningful conversations with residents/clients/staff.

Assisted residents in activities of daily living.

Monitored residents' conditions by observing their physical and mental state.

Recorded resident information by making entries in resident journals.

Updated job knowledge by participating in annual training opportunities.

Provided companionship and emotional support for residents and families.