Kayla Granados
Richfield
Summary
Highly motivated and experienced employee with a strong desire to learn new skills, and to provide the best service for customers. Flexible, adaptable, strong computer skills, and cash literacy.
Overview
5
5
years of professional experience
Work History
New Patient Scheduler
Minneapolis Clinic - Neurology
Edina
07.2022 - Current
- Assisted patients in scheduling and rescheduling appointments, often with online referral requests.
- Communicated with patients on the phone and gathered necessary information for the providers.
- Maintained and followed the providers rules' for their schedules.
- Managed constant phone calls and online appointment requests. I would take messages for the providers and patient care coordinators.
- Demonstrated excellent customer service skills, and maintained patience in stressful situations.
- Understood our online Epic system clearly and adapted to any needed updates.
- Entered in patients insurance information accurately for the business office.
Front Desk Receptionist
Sonesta ES Suites
Eagan
09.2021 - 07.2022
- Greeted guests warmly when arriving and checking out.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Took payments after guests' stay, and managed the cash drawer.
- Kept the main lobby clean and presentable for the guests, to promote a good first impression.
- Created reservations for guests, and helped them find the best night rate.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained a professional demeanor when customers complained and worked to help find solutions.
Burrito Artist
Chipotle Grill
Richfield
10.2020 - 09.2021
- Crafted burritos and bowls with precision, ensuring quality.
- Kept the workstation clean, complying with food safety standards.
- Communicated with kitchen staff to maintain a good workflow and not have customers wait long for their food.
- Managed the cash drawer when working as a cashier, and maintained the online orders.
Education
High School Diploma -
Richfield Highschool
Richfield06-2021
Associate of Arts - Political Science And Government
Normandale Community College
Minneapolis, MNSkills
- Data accuracy
- Adaptable to different types of jobs
- Stress and time management
- Professional demeanor
- Maintaining a positive outlook and always wanting to provide customers with a positive experience
- Effective communication with team members
Affiliations
- Enjoy activities like reading, drawing, writing and social events.
Timeline
New Patient Scheduler
Minneapolis Clinic - Neurology
07.2022 - Current
Front Desk Receptionist
Sonesta ES Suites
09.2021 - 07.2022
Burrito Artist
Chipotle Grill
10.2020 - 09.2021
High School Diploma -
Richfield Highschool
Associate of Arts - Political Science And Government
Normandale Community College
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