Kayla Jeffrey
Duluth
Summary
Many hidden talents and skills with a creative mindset ensure a job well done with a smile. Dedicated and detail-oriented worker with many years of experience in the greenhouse and restaurant environments. Proficient in multitasking, learning on the job, and providing excellent customer service. Possess a strong passion in agriculture, with the drive to learn more. Skilled in bartending and serving, with experience in managing multiple work areas and creating a positive work environment.
Overview
13
13
years of professional experience
Work History
Housekeeper
Larsmont Cottages on Lake Superior
10.2024 - Current
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results.
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
Greenhouse Management
Rice Lake Gardens
03.2021 - 09.2024
- Assisted with greenhouse management tasks, ensuring optimal growing conditions for a variety of plants species.
- Cultivated a culture of excellence within the department, consistently receiving positive feedback from both customers and upper management for outstanding performance.
- Played an integral role in risk management efforts by proactively identifying potential threats or obstacles that could impact the success of ongoing programs or projects.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
Greenhouse Management
Gordy's Gifts and Garden
09.2021 - 07.2023
- Oversaw change management efforts to ensure seamless integration of new processes or systems into existing workflows.
- Analyzed inventory management data for department and made recommendations for improvement.
- Actively sought out opportunities to improve store operations and enhance customer experience through regular communication with management and participation in company-wide initiatives.
- Improved overall greenhouse efficiency by maintaining clean and organized workspaces.
- Planted, cultivated and harvested various types of trees, shrubs, and plants.
Server/Bartender
OMC Smokehouse
11.2019 - 06.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
Bartender/Cook
PY's Saloon
08.2017 - 10.2019
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Server
Sal's Angus Grill
04.2012 - 03.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Bartender
Rockbottom Brewery
06.2014 - 09.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Associate Generals -
Century College
White Bear Lake, MN2012
HSD -
Warroad High
Warroad, MN2010
Skills
- Knowledge driven
- Greenhouse maintenance
- Plant identification
- Using power tools
- Landscaping
- Big machine friendly
Accomplishments
- Landscaped the new Minnesota Power park in downtown Duluth.
Hobbies
Lake of the Woods Steam & Gas Association. 32 years+
- Maintain and operate vintage farming equipment
- Manage the "Snack Shack" and provide food for the county during the show
- Working towards my Steamer's License to operate steam engines
- Educate about the old fashion farming lifestyle and equipment
Timeline
Housekeeper
Larsmont Cottages on Lake Superior
10.2024 - Current
Greenhouse Management
Gordy's Gifts and Garden
09.2021 - 07.2023
Greenhouse Management
Rice Lake Gardens
03.2021 - 09.2024
Server/Bartender
OMC Smokehouse
11.2019 - 06.2020
Bartender/Cook
PY's Saloon
08.2017 - 10.2019
Bartender
Rockbottom Brewery
06.2014 - 09.2016
Server
Sal's Angus Grill
04.2012 - 03.2018
Associate Generals -
Century College
HSD -
Warroad High
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