Kayla Johnson
Sartell
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
Work History
Specialty Scheduler
Centracare Southway
St. Cloud
07.2023 - Current
- Conducted patient registration to ensure accurate data entry and compliance with clinic protocols.
- Coordinated appointment scheduling to optimize patient flow and clinic resources.
- Verified insurance information to facilitate smooth billing processes and reduce claim denials.
- Maintained accurate patient records to support data integrity and regulatory compliance.
- Implemented referral management processes to streamline patient access to specialized care.
- Reviewed and updated patient information regularly to ensure data accuracy and compliance.
- Collaborated with healthcare providers to ensure timely communication of patient needs.
- Managed patient communication to address inquiries and enhance overall patient satisfaction.
- Supported data reporting initiatives to improve clinic operations and patient service delivery.
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Handled sensitive patient information with discretion to maintain confidentiality and trust.
- Participated in quality improvement initiatives to enhance patient access services.
- Resolved patient issues promptly to foster a positive experience within the clinic.
- Monitored appointment cancellations and no-shows to identify trends and propose solutions.
- Executed compliance checks for patient documentation to ensure adherence to regulations.
- Processed new patient intakes efficiently and accurately to support clinic operations.
- Scheduled follow-up appointments and reminders to improve patient adherence to care plans.
Patient Access
Centracare Northway Clinic
St. Cloud
10.2022 - 07.2023
- Conducted patient registration to ensure accurate data entry and compliance with clinic protocols.
- Coordinated appointment scheduling to optimize patient flow and clinic resources.
- Verified insurance information to facilitate smooth billing processes and reduce claim denials.
- Maintained accurate patient records to support data integrity and regulatory compliance.
- Implemented referral management processes to streamline patient access to specialized care.
- Reviewed and updated patient information regularly to ensure data accuracy and compliance.
- Collaborated with healthcare providers to ensure timely communication of patient needs.
- Managed patient communication to address inquiries and enhance overall patient satisfaction.
- Supported data reporting initiatives to improve clinic operations and patient service delivery.
- Facilitated patient check-in and check-out processes to enhance operational efficiency.
- Handled sensitive patient information with discretion to maintain confidentiality and trust.
- Participated in quality improvement initiatives to enhance patient access services.
- Resolved patient issues promptly to foster a positive experience within the clinic.
- Monitored appointment cancellations and no-shows to identify trends and propose solutions.
- Executed compliance checks for patient documentation to ensure adherence to regulations.
- Processed new patient intakes efficiently and accurately to support clinic operations.
- Scheduled follow-up appointments and reminders to improve patient adherence to care plans.
Certified Nursing Assistant/Heart Monitor Technician
St. Cloud Hospital
St. Cloud
10.2019 - 10.2021
- Assisted with mobility exercises to promote patient independence and prevent complications.
- Documented patient care activities accurately in medical records to ensure continuity of care.
- Maintained a clean and safe environment to uphold infection control protocols.
- Implemented safety measures to reduce the risk of falls and injuries among patients.
- Educated patients on personal hygiene practices to promote health and self-care.
- Responded to patient requests promptly to ensure their comfort and satisfaction.
- Supported nutritional needs by preparing and delivering appropriate meals to patients.
- Provided compassionate support to patients during daily activities to enhance comfort and well-being.
- Communicated effectively with healthcare team members to coordinate patient treatment plans.
- Facilitated communication between patients and families regarding care updates and needs.
- Engaged in ongoing training to enhance skills and knowledge in patient care techniques.
Certified Nursing Assistant
Bayside Manor Nursing Home
Gaylord
09.2017 - 10.2019
- Provided compassionate support to patients during daily activities, enhancing comfort and dignity.
- Assisted with mobility exercises, promoting independence and physical well-being among residents.
- Maintained clean and organized patient areas, ensuring a safe and welcoming environment.
- Collaborated with nursing staff to develop personalized care plans, addressing individual patient needs.
- Documented patient care activities accurately in medical records, facilitating effective communication among staff.
- Encouraged social interaction among residents, improving mental well-being and community bonds.
- Participated in training sessions, enhancing skills and knowledge in patient care practices.
- Utilized proper infection control techniques, minimizing risks of healthcare-associated infections.
- Supported the nursing team during shift changes, ensuring continuity of patient care.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Stocker/Baker
Walmart
Hutchinson
10.2016 - 06.2017
- Assisted in maintaining accurate inventory records through regular stock audits.
- Organized product displays to enhance customer engagement and sales.
- Collaborated with team members to optimize stock placement and accessibility.
- Executed stock replenishment tasks to ensure shelves remained well-stocked.
- Coordinated with management to address stock discrepancies and improve accuracy.
- Adhered to safety protocols while handling heavy materials and equipment.
- Supported merchandising efforts by arranging promotional displays effectively.
- Maintained cleanliness in stock areas to promote a safe working environment.
- Facilitated timely restocking of high-demand items to minimize customer wait times.
- Trained new employees on proper stocking techniques and safety measures.
- Participated in team meetings to discuss inventory management strategies.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Organized storage areas for efficient use of space.
Education
Medical Assisting/Phlebotomy -
Job Corp
Denison , Ia 07.2013 - 05.2014
Glencoe SilverLake
Glencoe, MNSkills
- Appointment scheduling
- Patient registration
- Insurance verification
- Compliance checks
- Patient communication
- Quality improvement
- Problem solving
- Attention to detail
- Interpersonal skills
- Time management
- Customer service
- Computer skills
- Recordkeeping expertise
- Medical billing
- Materials management
- Critical thinking
- Schedule management
- Deadline tracking
- Teamwork and collaboration
- Production schedules
- Strong work ethic
- Patient scheduling
- Documentation expertise
- Effective multitasking
- Schedule coordination
- Problem-solving
Timeline
Specialty Scheduler
Centracare Southway
07.2023 - Current
Patient Access
Centracare Northway Clinic
10.2022 - 07.2023
Certified Nursing Assistant/Heart Monitor Technician
St. Cloud Hospital
10.2019 - 10.2021
Certified Nursing Assistant
Bayside Manor Nursing Home
09.2017 - 10.2019
Stocker/Baker
Walmart
10.2016 - 06.2017
Medical Assisting/Phlebotomy -
Job Corp
07.2013 - 05.2014
Glencoe SilverLake