Summary
Overview
Work History
Education
Skills
Languages
LINKS
Timeline
Generic

KAYLA KUDRNA

Eden Prairie

Summary

Workflow Coordinator with 5+ years of experience in optimizing business processes and enhancing operational efficiency. Demonstrates expertise in managing cross-functional teams, streamlining operations, and implementing data-driven strategies to drive productivity. Known for improving workflow efficiency by 20% and reducing errors by 15%, showcasing a commitment to operational excellence and collaboration.

Overview

10
10
years of professional experience

Work History

WORKFLOW COORDINATOR

C.H Robinson
10.2024 - Current
  • Managed and optimized business workflows to enhance operational efficiency.
  • Oversaw task assignments, ensured timely execution, and streamlined processes.
  • Identified and resolved bottlenecks, improving productivity and performance.
  • Maintained workflow documentation and provided process improvement recommendations.
  • Collaborated with cross-functional teams to improve coordination and resource allocation.
  • Monitored key performance metrics and utilized data-driven insights for decision-making.
  • Ensured compliance with company standards, policies, and industry best practices.
  • Successfully improved workflow efficiency by 20%, reducing processing time and enhancing productivity.
  • Developed and implemented a new task tracking system that increased accuracy and accountability.
  • Led cross-functional initiatives that enhanced collaboration and reduced operational delays.
  • Reduced errors and rework by 15% through improved workflow documentation and training.
  • Played a key role in the adoption of automation tools, increasing operational scalability.

OPERATIONS COORDINATOR

C.H Robinson
01.2024 - 10.2024
  • Focused on quality and efficiency by executing tasks in accordance with office and company policies and standard operations procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing.
  • Documented events utilizing knowledge gained through SOPs and experience and, when required, followed defined escalation procedures and training.
  • Monitored task boards and assigned email accounts to respond to customer and carrier requests.
  • Followed through on customer or carrier requests to ensure satisfaction. Escalated questions or requests when necessary.
  • Ensured compliance with company policies, industry regulations, and best practices.
  • Provided leadership and support for operational teams to maintain high performance.

ASSOCIATE OPERATIONS COORDINATOR

C.H Robinson
02.2020 - 12.2023
  • Focused on quality and efficiency by executing tasks in accordance with office and company policies and standard operations procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing.
  • Documented events utilizing knowledge gained through SOPs and experience and, when required, followed defined escalation procedures and training.
  • Followed through on customer or carrier requests to ensure satisfaction. Escalated questions or requests when necessary.
  • Assisted in training programs, boosting team knowledge and performance.

SALES ASSOCIATE

Goodwill-Easter Seals
12.2015 - 12.2019
  • Fostered and demonstrated a positive team environment.
  • Tagged, marked and/or coded items selected for sale according to designated price, merchandise, and processing guidelines.
  • Accurately tallied amounts and/or prices of processed items.
  • Efficiently transported items to and from the sales floor.
  • Assisted with donation door, fitting rooms, and showcase as assigned.

Education

ASSOCIATE'S DEGREE -

Normandale Community College
Bloomington, MN
05.2019

HIGH SCHOOL DIPLOMA - undefined

Burnsville High School
Burnsville, MN
06.2015

Skills

  • Customer Service
  • Problem Solving
  • Time Management
  • Leadership
  • Communication
  • Multitasking

Languages

English

LINKS

LinkedIn: www.linkedin.com.

Timeline

WORKFLOW COORDINATOR

C.H Robinson
10.2024 - Current

OPERATIONS COORDINATOR

C.H Robinson
01.2024 - 10.2024

ASSOCIATE OPERATIONS COORDINATOR

C.H Robinson
02.2020 - 12.2023

SALES ASSOCIATE

Goodwill-Easter Seals
12.2015 - 12.2019

HIGH SCHOOL DIPLOMA - undefined

Burnsville High School

ASSOCIATE'S DEGREE -

Normandale Community College

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KAYLA KUDRNA