Kayla LaFrenier
Brooklyn Park
Summary
Dynamic Accounts Receivable Specialist with a proven track record at Nagios Enterprises, LLC, excelling in credit and collections. Leveraged exceptional customer service and attention to detail to reduce outstanding balances and enhance client satisfaction. Skilled in QuickBooks and record reconciliation, consistently exceeding cash collection goals through effective communication and vendor relationship management. I also have proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Specialist
Nagios Enterprises, LLC
04.2021 - Current
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Input financial data and produced reports using QuickBooks.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
Office and Account Manager
Servpro of Eagan/Apple Valley
03.2017 - 04.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Bachelor of Science -
University of North Dakota
Grand Forks, ND06-2010
Associate of Science - General Studies
Itasca Community College
Grand Rapids, MN 06-2008
High School Diploma -
Grand Rapids High School
Grand Rapids, MN06-2006
Skills
- Microsoft Excel
- Time management
- Record reconciliation
- Credit and collections
- Customer service support
- Invoicing proficiency
- Collections
- Efficiency in Quickbooks
- Vendor relationships
- Attention to detail
- Accounts receivable
- Aging reports analysis
Timeline
Accounts Receivable Specialist
Nagios Enterprises, LLC
04.2021 - Current
Office and Account Manager
Servpro of Eagan/Apple Valley
03.2017 - 04.2021
Bachelor of Science -
University of North Dakota
Associate of Science - General Studies
Itasca Community College
High School Diploma -
Grand Rapids High School
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