Kayla Milo
Willmar
Summary
Diligent candidate with solid background in customer service, childcare, and financial services. Proven track record of efficiently resolving conflict/difficult situations and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Strong ability to cross-utilize past experience in many different situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Limitless ABA
02.2025 - 05.2025
- Use Client Reach to document patient information, progress notes, and t follow up with treatment plans.
- Observe, monitor and record problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Support client using principles of applied behavior analysis.
- Treat clients and families with respect and dignity.
SLC Paraprofessional
Shawnee Mission School District
11.2024 - 02.2025
- Assist Special Education Teacher with classroom learning in sync with each students specific IEP.
- Conducted classroom activities to stimulate physical, mental, and social development of small learning community students.
- Assisted in providing a safe and secure environment for children.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Participated in regular trainings.
Paraprofessional
Minot Public Schools
09.2023 - 12.2023
- Enhanced student support by delivering one-on-one and small group assistance in various subjects
- Collaborated with teachers to develop and implement individualized education plans for students with special needs
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members
Customer Service Representative
Dacotah Bank
08.2022 - 07.2023
- Demonstrate excellent customer service skills through clear and concise communication skills
- Balance and maintain cash drawer daily
- Answer customer calls and questions
- Utilize computer skills to assist customers in daily banking
- Open and new account for current and prospective customers - personal and business related
- Open, close and maintain CD and IRA accounts
- Participate in regular training to further customer service and banking knowledge
Financial Services Specialist
United Community Bank
06.2020 - 08.2022
- Demonstrate excellent customer service skills through clean and concise communication skills
- Started by working as a teller to assist customers with daily banking needs
- Gained a promotion to the FSS position within the New Accounts department
- Help new and existing customers with any and all account maintenance
- In charge of opening all new accounts - business and personal
- Process domestic and international money wire transfers
- Provide training and guidance to the Teller Line
Education
High School Diploma -
Willmar Senior High School
06.2011
Skills
- Ability to adapt and learn
- Customer Service Skills
- Cash Handling
- Microsoft computer programs
- Professional telephone demeanor
- Classroom Organization
- Child Development
- Classroom Management
- Adept at working with special needs children
- Applied behavior analysis
- Treatment implementation
- Behavior intervention plans
Certification
- Nonviolent Crisis Intervention 3rd Edition Training
- CPR/First Aid
Timeline
Registered Behavior Technician
Limitless ABA
02.2025 - 05.2025
SLC Paraprofessional
Shawnee Mission School District
11.2024 - 02.2025
Paraprofessional
Minot Public Schools
09.2023 - 12.2023
Customer Service Representative
Dacotah Bank
08.2022 - 07.2023
Financial Services Specialist
United Community Bank
06.2020 - 08.2022
High School Diploma -
Willmar Senior High School
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