Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Olmschenk

Coon Rapids

Summary

Compassionate and detail-oriented human services professional with over 9 years of experience supporting vulnerable populations, including families facing housing insecurity and individuals with mental health needs, while navigating complex systemic barriers. Skilled in case management, advocacy, and resource coordination. Committed to empowering clients and fostering positive outcomes by promoting client self-sufficiency through trauma-informed care and ethical practices. Actively preparing for leadership roles through supervisor mentorship and internal training on day-to-day program operations.

Overview

10
10
years of professional experience

Work History

Family Advocate

Solid Ground
01.2022 - Current
  • Provide advocacy and direct support to families experiencing housing crises.
  • Assist clients in navigating community resources and public systems.
  • Provided person-centered case management aimed at long-term housing retention.

Housing Support Case Manager

People Incorporated
01.2018 - 01.2022
  • Managed a caseload of up to 40 clients with complex needs, including homelessness, mental illness, and substance use disorders.
  • Assisted clients in applying for benefits such as SSI, SNAP, Medicaid, and housing subsidies.
  • Conducted regular home visits to monitor safety and progress.

Assistant Juvenile Probation Officer

Anoka County
01.2016 - 01.2019
  • Supervised medium- to high-risk youth in a secure facility.
  • Supported rehabilitation and program compliance for juvenile residents.
  • Collaborated with courts, law enforcement, and probation staff.

Education

Bachelor of Arts - Criminal Justice

Metropolitan State University
St. Paul, MN
01.2018

Associate of Applied Science - Criminal Justice

North Hennepin Community College
Brooklyn Park, MN
01.2015

Skills

  • Client advocacy
  • Community resource navigation
  • Trauma-informed care
  • Teamwork and collaboration
  • Problem-solving
  • Motivational Interviewing

Timeline

Family Advocate

Solid Ground
01.2022 - Current

Housing Support Case Manager

People Incorporated
01.2018 - 01.2022

Assistant Juvenile Probation Officer

Anoka County
01.2016 - 01.2019

Associate of Applied Science - Criminal Justice

North Hennepin Community College

Bachelor of Arts - Criminal Justice

Metropolitan State University
Kayla Olmschenk