Kayla Parker
Montrose
Summary
Dedicated and hardworking professional, skilled in team leadership, training and development, as well as the creation and implementation of programs and protocols. Offering to work both independently and as a collaborative member of a team to improve processes and meet organizational goals.. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Detention Deputy
Carver County Sheriff's Office
Chaska
03.2024 - Current
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Performed inmate intake procedures, including booking and fingerprinting.
- Supervised inmates during day-to-day activities.
- Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
- Conducted searches of inmates for contraband items, weapons or other prohibited items.
- Assisted medical staff in providing medical care to inmates when necessary.
- Updated and maintained databases with current information.
Office Assistant and Instructor
EMTI - Crown College
Saint Bonifacius
01.2020 - Current
- Operated standard office equipment including pertinent software applications
- Supported mission, vision, values and goals of school
- Assisted instructors with collating and distributing materials
- Adjusted instruction and instructional materials to meet student needs
- Demonstrated effective leadership, team building and written skills
- Served as an information resource to students, including EMSRB and NREMT registration
Emergency Medical Dispatcher
Ridgeview Medical Center
Waconia
04.2021 - 03.2024
- Gathers information and dispatches appropriate resources to emergency and non-emergency requests.
- Provides effective coverage of the geographic area by the strategic deployment of vehicles and appropriate mutual aid coverage.
- Maintains the status of vehicle/equipment breakdowns, services, and reporting mechanisms.
- Demonstrates knowledge of all phone lines, and appropriately gathers and disseminates information on a timely basis.
- Provides appropriate medical instruction to callers.
- Provides clerical support for the department's billing procedures.
- Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
- Received emergency and non-emergency calls and provided pre-arrival instructions to callers.
Imaging Services Assistant
Ridgeview Medical Center
Waconia
02.2019 - 04.2021
- Recorded information on patient history and examination and records any unusual occurrences
- Maintained accurate system of identification, filing and recording of films and reports
- Handled multiple assignments with strengths in multitasking and time management
- Used complex problem-solving abilities to resolve issues
- Efficient in the use of Paragon, Allscripts, Dimensions, Microsoft Word/Excel/Powerpoint, Medex, and Outlook
- Assist patients with appointment scheduling, answer medical questions and concerns, prepare patients for examinations, and charting patient information
- Also directing patient phone calls to appropriate departments
Assistant Kitchen Manager
Lifetime Fitness
Plymouth
01.2017 - 02.2019
- Demonstrated interpersonal and communication skills, both written and verbal
- Maintained neat, clean, professional appearance and pleasant demeanor for customers
- Performed day-to-day administrative tasks such as maintaining information files and processing paperwork
- Provided excellent customer service for guests as well as effective shift management
- Demonstrated excellent people skills, both in dealing with guests, as well as employees
- Maintained calm demeanor in times of high volume and special events
Server Trainer
Green Mill Restaurant and Bar
Plymouth
01.2016 - 12.2016
- Adapted well to fast-paced environments with changing circumstances, direction and strategy
- Demonstrated strong leadership and interpersonal skills that fostered positive environment
- Worked flexible work schedule to accommodate business needs
- Monitored employee performance and response to training
- Followed through on any reasonable request made by management
- Listened to and resolved customer complaints regarding service, product and personnel
Education
High School Diploma -
MINNESOTA VIRTUAL ACADEMY
Houston, MNSkills
- Time Management
- Customer Service
- Patient Medical Records Management
- Communication Skills
- BLS, Heartsaver, and EMR Certifications
- Electronic Health Records
- Medical Terminology
- Proficient Typist
- Records Management
- Multi-Line Phone Systems
- Appointment Scheduling
- Radio Communication
- Microsoft Office
- Epic
Certification
- EMR Instructor Certification
- BLS Instructor Certification
- EMR Certification
- Heartsaver Certification
Timeline
Detention Deputy
Carver County Sheriff's Office
03.2024 - Current
Emergency Medical Dispatcher
Ridgeview Medical Center
04.2021 - 03.2024
Office Assistant and Instructor
EMTI - Crown College
01.2020 - Current
Imaging Services Assistant
Ridgeview Medical Center
02.2019 - 04.2021
Assistant Kitchen Manager
Lifetime Fitness
01.2017 - 02.2019
Server Trainer
Green Mill Restaurant and Bar
01.2016 - 12.2016
High School Diploma -
MINNESOTA VIRTUAL ACADEMY
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