Kayla Schmidt Burmiester
Anoka
Summary
Dedicated bartender and server with strong multitasking abilities and a focus on customer satisfaction. Proven track record in creating welcoming environments and training staff to enhance service quality.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Boulevard Bar And Grill
Coon Rapids, MN
09.2021 - 03.2026
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Crafted and served a variety of cocktails, maintaining high-quality standards.
- Managed bar inventory, tracking supplies to minimize waste and optimize orders.
- Trained new staff on drink preparation techniques and customer interaction protocols.
Delivery Rider
UPS
Maple Grove, MN
10.2020 - 01.2021
- Delivered packages efficiently while adhering to safety and operational guidelines.
- Navigated routes using GPS technology to optimize delivery times and reduce delays.
- Communicated with customers to ensure satisfaction and resolve any delivery issues promptly.
- Maintained accurate records of deliveries, ensuring data integrity in tracking systems.
Server
Muddy Cow
Coon Rapids, MN
07.2018 - 10.2020
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery and improve efficiency.
- Managed multiple tables simultaneously while maintaining a positive dining experience for patrons.
- Resolved guest complaints promptly, fostering a welcoming atmosphere in the restaurant.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Cultivated warm relationships with regular customers.
Bartender
Edinburgh Golf Course
08.2015 - 06.2018
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
High School Diploma -
Unity High School
Balsam Lake, WISkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cash register operation
- Handling difficult customers
- Menu memorization
- Memory retention
Timeline
Bartender/Server
Boulevard Bar And Grill
09.2021 - 03.2026
Delivery Rider
UPS
10.2020 - 01.2021
Server
Muddy Cow
07.2018 - 10.2020
Bartender
Edinburgh Golf Course
08.2015 - 06.2018
High School Diploma -
Unity High School