Kaylah Boswell
Hopkins
Summary
Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
12
12
years of professional experience
Work History
Shift Leader
Walgreen's Drug Store
07.2021 - Current
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Pharmacy Technician
Walgreen's Pharmacy
12.2021 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Utilized pharmacy management software to process prescriptions efficiently.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
Team Trainer / Cashier
Whole Foods Market
02.2018 - 03.2020
- Awarded Employee of the Month because of high customer satisfaction with my performance and personality
- Assisted in interviewing perspective new hires
- Organized/guided training for all cashier team members
- Ensured quality and completion of onboarding for new team members and supported department specific training
- Served customers during checkout, including handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs
Production Line Worker
Foster Poultry Farms
07.2016 - 12.2017
- Processed, packaged and controlled quality of products for distribution
- Maintained 100% incident-free safety goal on our line for 12 months
- Assisted other production teams and maintained a clean and safe working environment
Sales Associate
Goodwill
09.2013 - 02.2015
- Assisted customers in locating and/or selecting merchandise
- Conducted sale transactions and followed proper procedures regarding cash handling
- Processed, tagged, and set up merchandise on sales floor
Education
Diploma -
Grace M. Davis High School
Modesto, CA01.2009
Skills
- Communication
- Adaptability
- Multi-tasking
- Time-management
- Computer proficiency
- Problem-solving
- Customer service
- Employee training
- Team leadership
- Inventory management
- Cash handling
- Point of sale
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2021 - 12.2023
Shift Leader
Walgreen's Drug Store
07.2021 - Current
Team Trainer / Cashier
Whole Foods Market
02.2018 - 03.2020
Production Line Worker
Foster Poultry Farms
07.2016 - 12.2017
Sales Associate
Goodwill
09.2013 - 02.2015
Diploma -
Grace M. Davis High School
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