Kaylah Boswell
Hopkins
Summary
Diligent Shift Leader with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Overview
12
12
years of professional experience
Work History
Shift Leader
Walgreen's Drug Store
07.2021 - 06.2025
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Pharmacy Technician
Walgreen's Pharmacy
12.2021 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Managed opening and closing duties for pharmacy.
Team Trainer / Cashier
Whole Foods Market
02.2018 - 03.2020
- Awarded Employee of the Month because of high customer satisfaction with my performance and personality
- Assisted in interviewing perspective new hires
- Organized/guided training for all cashier team members
- Ensured quality and completion of onboarding for new team members and supported department specific training
- Served customers during checkout, including handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs
Production Line Worker
Foster Poultry Farms
07.2016 - 12.2017
- Processed, packaged and controlled quality of products for distribution
- Maintained 100% incident-free safety goal on our line for 12 months
- Assisted other production teams and maintained a clean and safe working environment
Sales Associate
Goodwill
09.2013 - 02.2015
- Assisted customers in locating and/or selecting merchandise
- Conducted sale transactions and followed proper procedures regarding cash handling
- Processed, tagged, and set up merchandise on sales floor
Education
Diploma -
Grace M. Davis High School
01.2009
Skills
- Communication
- Adaptability
- Multi-tasking
- Time-management
- Computer proficiency
- Problem-solving
- Customer service
- Employee training
- Team leadership
- Inventory management
- Cash handling
- Point of sale
Timeline
Pharmacy Technician
Walgreen's Pharmacy
12.2021 - 12.2023
Shift Leader
Walgreen's Drug Store
07.2021 - 06.2025
Team Trainer / Cashier
Whole Foods Market
02.2018 - 03.2020
Production Line Worker
Foster Poultry Farms
07.2016 - 12.2017
Sales Associate
Goodwill
09.2013 - 02.2015
Diploma -
Grace M. Davis High School
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