Kaylan Jennings
Shakopee
Summary
Dynamic store manager with a proven track record at Starbucks, boosting sales by 35% through exceptional customer service and team leadership. Skilled in inventory management and problem-solving, adept at training and mentoring staff to enhance customer relations. Proficient in store operations, ensuring seamless daily functions and a positive work environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
03.2024 - Current
- Led a team of 22 baristas, fostering a positive work environment through effective training, mentorship and motivation.
- Achieved a 35% increase in store sales by implementing Starbucks Standard and enhancing our customer experience.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Enhanced customer experience by following our 5 key moments, leading to a jump of 30% in our customer connection score.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Inventory Manager
Oak + Fort
05.2023 - 01.2024
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
Inventory Manager
Psycho Bunny
07.2021 - 03.2023
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Built and nurtured positive working relationships with vendors and suppliers.
Store Manager
Windsor Fashions
10.2019 - 07.2021
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Charlotte Russe
08.2015 - 09.2019
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
No Degree -
Saint Xavier University
Chicago, ILHigh School Diploma -
Amos Alonzo Stagg High School
Palos Hills, IL05-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Recruitment and hiring
- Policies and procedures
- Store operations
- Store opening and closing
- Work Planning and Prioritization
- Team development
Timeline
Store Manager
Starbucks
03.2024 - Current
Inventory Manager
Oak + Fort
05.2023 - 01.2024
Inventory Manager
Psycho Bunny
07.2021 - 03.2023
Store Manager
Windsor Fashions
10.2019 - 07.2021
Store Manager
Charlotte Russe
08.2015 - 09.2019
No Degree -
Saint Xavier University
High School Diploma -
Amos Alonzo Stagg High School
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