Kaylee Hortop
Rochester
Summary
Dynamic and dedicated professional with experience at Culvers, excelling in customer service and effective team collaboration. Proven ability to enhance customer satisfaction through strong organizational skills and efficient order processing. Recognized for multitasking in high-pressure environments while maintaining quality standards and promoting a positive work atmosphere.
Overview
1
1
year of professional experience
Work History
Crew Member
Culvers
06.2024 - Current
- Assisted with food preparation and assembly to ensure timely service.
- Maintained cleanliness of workstations and dining areas to meet health standards.
- Provided excellent customer service by taking orders and addressing inquiries.
- Collaborated with team members to achieve efficient workflow during peak hours.
- Learned safety protocols for equipment usage and food handling procedures.
- Operated point-of-sale system for processing transactions accurately and efficiently.
- Engaged in training sessions to enhance skills in customer interaction and teamwork.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
Bachelor of Science - Nursing
RCTC
Rochester, MN 05-2029
High School Diploma -
Mayo High School
Rochester, MN06-2027
Skills
- Customer service
- Effective team collaboration
- Strong organizational skills
- Time management
Timeline
Crew Member
Culvers
06.2024 - Current
Bachelor of Science - Nursing
RCTC
High School Diploma -
Mayo High School