Kayleen Harshman
Duluth
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Menards Inc. - Home Improvement
03.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Woodfire Candle Company
01.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Nursing
Saint Scholastica
Duluth, MN05-2027
High School Diploma -
Denfeld High School
Duluth, MN06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Guest relations
- Adapt to diverse groups
- Professional demeanor
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Professional Working
Timeline
Sales Associate
Menards Inc. - Home Improvement
03.2021 - Current
Sales Associate
Woodfire Candle Company
01.2017 - Current
Bachelor of Science - Nursing
Saint Scholastica
High School Diploma -
Denfeld High School