Kayleen Harshman
Duluth
Summary
Dynamic professional with a solid background in customer service and direct patient care. Known for enhancing customer satisfaction through effective communication and fostering positive relationships in diverse environments. Proven ability to support team efforts while maintaining a focus on patient needs and operational efficiency. Results-driven professional skilled in enhancing customer satisfaction and retention through effective communication and relationship building. Experience in direct patient care across clinical settings demonstrates adaptability and a commitment to compassionate service. Strong collaborator focused on achieving team objectives and ensuring a supportive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA, Float Pool
Essentia Health-St. Mary's Medical Center
Duluth
10.2025 - Current
- Monitored and documented vital signs for patients in critical care areas.
- Provided direct patient care in diverse clinical settings across various departments.
- Assisted nursing staff with daily tasks and facilitated patient mobility to enhance care delivery.
- Responded promptly to patient calls, addressing immediate needs effectively.
- Supported infection control practices to uphold patient safety standards and reduce infection risks.
- Maintained cleanliness and organization of patient rooms and equipment to ensure a safe and welcoming environment.
- Utilized electronic medical records system accurately to document all pertinent information.
Key Holder
Perfumania
Duluth
10.2025 - Current
- Assisted customers with product selections and provided fragrance recommendations.
- Oversaw cash register operations and handled cash management procedures.
- Maintained inventory levels and conducted regular stock audits.
- Resolved customer inquiries and handled returns efficiently.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
Sales Associate
Menards Inc. - Home Improvement
03.2021 - 10.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Woodfire Candle Company
01.2017 - 10.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Nursing
Lake Superior College
Duluth, MN12-2028
High School Diploma -
Denfeld High School
Duluth, MN06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Guest relations
- Adapt to diverse groups
- Professional demeanor
- Electronic medical records
- Patient care
- Patient advocacy
- Compassion and empathy
- CPR/First aid certification
- Team collaboration
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- CPR Certified
Languages
Spanish
Languages
Spanish
Professional
Timeline
CNA, Float Pool
Essentia Health-St. Mary's Medical Center
10.2025 - Current
Key Holder
Perfumania
10.2025 - Current
Sales Associate
Menards Inc. - Home Improvement
03.2021 - 10.2025
Sales Associate
Woodfire Candle Company
01.2017 - 10.2025
Associate of Science - Nursing
Lake Superior College
High School Diploma -
Denfeld High School