Keana Martin
Andover
Summary
Personable and relatable worker committed to delivering excellence in all facets of customer service. Dedicated to providing outstanding support to team members and customers. Has over 5 years of customer service experience.
Overview
5
5
years of professional experience
Work History
Phlebotomy
HealthPartners Frauenshuh Cancer Center
01.2022 - 01.2025
- Drew blood from veins by vacuum tube, syringe and butterfly venipuncture methods
- Cleaned, maintained and prepared supplies and work areas
- Resolved unusual orders by contacting physicians, nursing stations, or reference laboratories
- Entered patient information and results into the system using Epic
Patient Service Representative
Children's Hospitals
06.2023 - 12.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped troubleshoot equipment
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Filed and maintained patient records in accordance with HIPAA regulations.
Receptionist
Foley Dental Office
01.2020 - 04.2021
- Scheduled and confirmed appointments and meetings
- Gave patients accurate and precise information
- Kept track of visitors and screened them
- Answered phone calls from patients, vendors, and a variety of other callers looking for information
- Greeted all patients/visitors with a friendly greeting, answered general questions
Education
Diploma -
Fridley High School
05.2019
Skills
- Customer/Client relations
- Scheduling
- Customer-service oriented
- Documentation and reporting
- Telephone skills
Timeline
Patient Service Representative
Children's Hospitals
06.2023 - 12.2024
Phlebotomy
HealthPartners Frauenshuh Cancer Center
01.2022 - 01.2025
Receptionist
Foley Dental Office
01.2020 - 04.2021
Diploma -
Fridley High School
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