Keely Hrabe
Mankato
Summary
Professional, skilled in crafting high-quality beverages, and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations while meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Over three years of experience in a specialty drink establishment, with a focused perspective on executing a high-functioning coffee bar.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
North Mankato
08.2023 - Current
- Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.
- Controlled the line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cultivated a positive and inviting café atmosphere, encouraging repeat business and word-of-mouth referrals.
- Fostered a loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Barista
Starbucks
Lakeville
05.2023 - 08.2023
- Prepared high-quality coffee beverages according to customer preferences.
- Provided excellent customer service and addressed inquiries promptly.
- Collaborated with team members to ensure smooth daily operations.
Barista MOD
Caribou Coffee
09.2022 - 05.2023
- Memorized ingredients and recipes for a wide variety of specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Supervised barista workers to maintain and uphold store policies, and optimize staff's best qualities.
Barista
Caribou Coffee
02.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Created a wide variety of hot and cold drinks in average shifts, with consistently positive customer satisfaction scores.
- Controlled the line and crowd with quick, efficient service.
Bakery Clerk
Hy-Vee
07.2021 - 02.2022
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Decorated and merchandised quality bakery goods to build a business reputation and revenue base.
Education
Bachelor of Science - Criminal Justice
Minnesota State University - Mankato
Mankato, MN05.2026
High School Diploma -
New Prague Senior High School
New Prague, MN05.2022
Skills
- Customer service
- Effective communication
- Time management
- Team collaboration
- Multitasking and organization
- Adaptive and creative
- Conflict resolution
Accomplishments
- Maverick Scholarship Recipient
- Deans List semester 1, 2022
- Honor Roll, all 4 years in High School
Timeline
Barista
Starbucks
08.2023 - Current
Barista
Starbucks
05.2023 - 08.2023
Barista MOD
Caribou Coffee
09.2022 - 05.2023
Barista
Caribou Coffee
02.2022 - 01.2023
Bakery Clerk
Hy-Vee
07.2021 - 02.2022
Bachelor of Science - Criminal Justice
Minnesota State University - Mankato
High School Diploma -
New Prague Senior High School
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