Keely Shay Sundstrom
Two Harbors
Summary
I’m a customer service professional with over 10 years of experience creating safe, welcoming, efficient, and positive environments for customers. Proven ability to stay calm under pressure, lead teams, resolve concerns, and adapt quickly in fast-moving environments. I’m excited to bring a safety-first mindset and strong communication skills to this flight attendant position.
Overview
10
10
years of professional experience
Work History
MANAGER ON DUTY
DULUTH COFFEE COMPANY
Duluth
05.2026 - Current
- Ensured high-quality customer service through staff training and engagement, adhering to state health and safety regulations.
- Supervised daily operations and staff performance in busy cafe, enhancing service quality.
- Managed inventory levels and product availability, supporting effective service delivery.
- Worked alongside management teams to develop and implement new product offerings.
- Coordinates team schedules to meet peak business hours effectively.
ACCOUNT REPRESENTATIVE
AMY JORDAHL - STATE FARM INSURANCE
Two Harbors
04.2024 - 04.2026
- Assisted customers in person and over phone with customer service and sales tasks, enhancing overall customer satisfaction.
- Scheduled and met with customers to address policy questions and identify needs through effective communication.
- Used active listening techniques for forward thinking and resolving customer concerns before they happen.
- Managed client accounts and maintained strong relationships with policyholders.
- Communicated with team members to streamline service procedures and ensure a positive customer experience.
KITCHEN STAFF
DULUTH COFFEE COMPANY
DULUTH
03.2024 - 04.2026
- Prepared and cooked meals by following recipes, ensuring safety and accommodating dietary needs and restrictions.
- Assembles meals in a timely and presentable manner while under high pressure and time constraints.
- Collaborated with team members to ensure efficient service during peak hours.
- Coordinated with team members to optimize kitchen operations and maintain workflow.
- Assisted manager with baking, ordering deliveries, and collaborating on new menu items/recipes to enhance offerings.
- Cleans all work stations to maintain a safe and compliant work environment.
MANAGER
CEDAR COFFEE COMPANY
Two Harbors
01.2023 - 03.2024
- Oversaw daily operations, ensuring seamless coffee and food production and service.
- Managed staff schedules to enhance team performance and elevate customer service.
- Hired and trained new employees on safety regulations for cafe equipment and procedures, fostering a positive customer experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Attended to customers' needs and requests daily to ensure customer satisfaction.
- Planned and coordinated special events with catering options.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
ASSISTANT MANAGER/BARISTA
CEDAR COFFEE COMPANY
Two Harbors
05.2016 - 01.2023
- Prepared and served a variety of meals and beverages including coffee, teas, and alcohol.
- Created welcoming atmosphere through friendly interactions, enhancing customer satisfaction.
- Answered questions and educated customers on products and equipment sold in the store.
- Operated point of sale system, ensuring accurate and efficient payment processing for smooth transactions.
- Maintained cleanliness and organization of the coffee bar, kitchen, and workstations to comply with health and safety regulations.
Education
BA - PHILOSOPHY
UNIVERSITY OF MINNESOTA
DULUTHSkills
- Customer service
- Customer advocating
- Efficiency/ multi-tasking
- Time management
- Problem solving
- Active listening
Timeline
MANAGER ON DUTY
DULUTH COFFEE COMPANY
05.2026 - Current
ACCOUNT REPRESENTATIVE
AMY JORDAHL - STATE FARM INSURANCE
04.2024 - 04.2026
KITCHEN STAFF
DULUTH COFFEE COMPANY
03.2024 - 04.2026
MANAGER
CEDAR COFFEE COMPANY
01.2023 - 03.2024
ASSISTANT MANAGER/BARISTA
CEDAR COFFEE COMPANY
05.2016 - 01.2023
BA - PHILOSOPHY
UNIVERSITY OF MINNESOTA