Keila Johnson

Managed scheduling of non-emergency medical rides for insured members attending various medical appointments.
Engaged with members and transport services for efficient ride arrangements.
Provided clear explanations of transportation benefits under state-funded medical insurance.
Liaised with hospitals, nursing facilities, and clinics to ensure smooth ride requests for member transitions.

• Collaborated with hospital staff to address environmental service needs.
• Managed waste disposal in accordance with safety regulations and protocols.
• Inspected and restocked supplies in cleaning stations throughout the facility.
• Reported maintenance issues to ensure a safe environment for patients and staff.
• Collected soiled linens, made beds and transported items to laundry services.

• Managed client inquiries to ensure timely and accurate responses.
• Coordinated communication between clients and internal departments for seamless operations.
• Maintained accurate records of client interactions, documenting all relevant information including contact details and product usage history.
• Developed relationships with clients through regular communication, following up on inquiries and providing updates.
• Monitored incoming emails and phone calls from customers, responding promptly to address their concerns.