Keith Crum Jr
St. Paul
Summary
To obtain a challenging position where my problem-solving skills and experience can be utilized to enhance user experiences, drive business objectives, and contribute to the success of the organization.
Overview
7
7
years of professional experience
Work History
Driver Trainer
Amazon
11.2023 - Current
- Deliver 100 to 200 packages per 8-hour shift, on time, to both residential and commercial addresses.
- Train newly hired drivers on routes by doing ride-Along's.
Customer service rep
Kelly Services
08.2022 - 10.2023
- Managed to successfully interact with customers remotely and assist them with their health and pension policies and claims over the telephone
- Quickly resolved any complaints they had, efficiently processed customers’ payments and made accurate adjustments to their accounts if needed
- Worked closely with customers to understand their needs and goals and translated them into effective solutions
Delivery Driver
Amazoom
06.2021 - 08.2022
- Packed and delivered items to various residential and commercial clients
- Safely operated and followed company vehicle rules and regulations to move items
- Delivered over 100-200 items per shift weighing over 50-100 pounds daily
Lawn Services
Biolawn
04.2018 - 08.2020
- Created invoices for clients after treating their lawns
- Provided services such as mowing grass, seed lawns, applying fertilizer, pest control, trimming hedges and trees, vent cleaning and all job-related requests given by managers precisely and accurately
Billing Representative
Aerotek/Blue Cross Blueshield
10.2017 - 04.2018
- Handled 40+ calls per shift in a timely matter
- Verified multiple forms of information to ensure accurate identity to prevent fraud
- Scanned and sorted paperwork for accurate processing along with other misc
- Administrative duties
Education
Diploma -
Johnson High School
01.2012
Skills
- Bilingual (Spanish)
- Effective communicator
- Quick learner
- Adaptable to changing situations
- Driven
- Customer service-oriented
- Technology proficient
- Problem solving
- Work well independently, as well as part of a team
- Organized
Timeline
Driver Trainer
Amazon
11.2023 - Current
Customer service rep
Kelly Services
08.2022 - 10.2023
Delivery Driver
Amazoom
06.2021 - 08.2022
Lawn Services
Biolawn
04.2018 - 08.2020
Billing Representative
Aerotek/Blue Cross Blueshield
10.2017 - 04.2018
Diploma -
Johnson High School
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