Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Hardeman

MINNEAPOLIS

Summary

Dynamic transportation professional with extensive experience at Redeemed Transportation LLC, excelling in customer service and conflict resolution. Proven track record in optimizing delivery routes and enhancing operational efficiency. Skilled in dispatch software and data entry, consistently achieving timely deliveries while fostering strong relationships with clients and team members.

Overview

23
23
years of professional experience

Work History

Dispatcher

Redeemed Transportation LLC
02.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled and organized delivery routes.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Tracked and monitored vehicle performance and maintenance.
  • Received new orders, prepared documentation, and assigned personnel.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Utilized customer feedback to improve customer service.

Driver

Transdev Transportation
09.2024 - 08.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

OTR Team Truck Driver

Kottke Trucking
05.2024 - 08.2024
  • Excelled in navigation skills using GPS devices and paper maps as needed to ensure accurate and timely arrival at all scheduled stops.
  • Protected perishable goods during transport using appropriate temperature control methods to uphold product quality upon arrival at the destination.
  • Reduced fuel costs with efficient route planning and implementing eco-friendly driving techniques.
  • Maintained a safe driving record by adhering to all company safety guidelines and federal regulations.
  • Increased team efficiency by effectively coordinating driving shifts and ensuring proper communication between team members.
  • Ensured compliance with weight limits by properly balancing load distribution within trailers before each journey.
  • Contributed to a positive working environment for the entire trucking team through clear communication, mutual respect, and shared responsibility.
  • Collaborated with dispatchers to ensure timely delivery updates while maintaining open lines of communication during transit.
  • Delivered goods on time, consistently meeting or exceeding customer expectations through diligent trip planning and time management.
  • Increased fuel efficiency by optimizing trip routing, reducing idling time, and maintaining consistent speeds during long-haul trips.
  • Upheld a clean driving record through adherence to speed limits as well as state and local traffic laws at all times during transport operations.
  • Strengthened client relationships by providing excellent customer service during pick-ups, deliveries, and any necessary communication.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Transportation Manager

Gifted Hands
03.2019 - 02.2023
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Organized records of vehicles, schedules and completed orders.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Increased efficiency in load planning, utilizing advanced logistics software.

Youth Development Professional

Minneapolis Park and Recreation Board Headquarters
09.2011 - 08.2019
  • Provided support and guidance to youth, helping them overcome personal challenges and achieve their goals.
  • Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Assisted with educational needs through tutoring and homework assistance.
  • Supervised youth and maintained security for each child under care.
  • Enhanced youth development by implementing engaging and interactive programs tailored to individual needs.
  • Empowered youth leaders by providing opportunities for them to take on leadership roles within the organization and serve as role models for their peers.
  • Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
  • Improved communication skills among participants by facilitating group activities and fostering open dialogue.
  • Took part in sports, games, and movie nights with children.
  • Led training sessions for staff members focused on best practices in youth development, enhancing overall program quality across the board.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Helped youth develop and achieve personal goals with close support.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.
  • Provided crisis intervention and emotional support to youth.
  • Implemented variety of fun and recreational activities for residents.
  • Established and maintained relationships with youth, families and community partners.
  • Led group discussions and activities to meet different community needs.
  • Facilitated community outreach to expand participation and support.

Civil Rights Advocate

Uhuru Solutions
01.2003 - 09.2011
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Maintained positive relationships with community to build and nurture dynamic partnerships.
  • Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
  • Fostered collaborative team environment, leading to more effective case strategy development and execution.
  • Led community outreach initiatives, providing pro bono services that increased access to legal assistance for underserved communities.
  • Developed and conducted legal workshops, enhancing legal understanding of non-profit organizations.
  • Represented clients in court effectively, achieving positive outcomes through persuasive oral arguments and thorough preparation.
  • Managed sensitive cases with discretion, protecting client confidentiality and trust.

Education

No Degree - Law Enforcement

Long Beach City College
Long Beach, CA

No Degree - Law Enforcement

El Camino College
Torrance, CA

CDL A - Trucking

Interstate Trucking School
Saint Paul
03-2024

Dental Assisting - Dentistry

Concorde Career College
North Hollywood, CA
02-1990

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Route planning
  • Schedule coordination
  • Customer relationship management
  • Route navigation
  • Conflict resolution
  • Team collaboration
  • Map reading
  • Verbal and written communication
  • Equipment management
  • Emergency protocols
  • Tracking systems
  • Coordinating urgent deliveries
  • Radio communication
  • Adjusting routes
  • Driver communication
  • Critical thinker
  • Organizational skills
  • Microsoft office
  • Route planning and adjustment
  • Dispatch recordkeeping
  • Team work scheduling
  • Records maintenance
  • Quality control
  • Calendar and scheduling software
  • Personnel monitoring
  • Distance estimation
  • Equipment inspection
  • Work crew dispatch
  • Verbal communication
  • Workload management
  • Mentoring and coaching
  • Paperwork processing
  • Teamwork and collaboration
  • Excellent communication
  • Work order generation
  • Call handling
  • Multitasking and organization
  • Traffic monitoring
  • Incident reporting
  • Routing orders

Timeline

Driver

Transdev Transportation
09.2024 - 08.2025

OTR Team Truck Driver

Kottke Trucking
05.2024 - 08.2024

Dispatcher

Redeemed Transportation LLC
02.2023 - Current

Transportation Manager

Gifted Hands
03.2019 - 02.2023

Youth Development Professional

Minneapolis Park and Recreation Board Headquarters
09.2011 - 08.2019

Civil Rights Advocate

Uhuru Solutions
01.2003 - 09.2011

No Degree - Law Enforcement

Long Beach City College

No Degree - Law Enforcement

El Camino College

CDL A - Trucking

Interstate Trucking School

Dental Assisting - Dentistry

Concorde Career College

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Kelley Hardeman