Kelli Morales
Self Employed Web
Inver Grove Heights
2027
years of professional experience
Work History
Insurance Billing Specialist
- Processed insurance claims efficiently, ensuring timely submissions and adherence to compliance standards.
- Managed billing inquiries, resolving discrepancies to enhance client satisfaction and trust.
- Maintained accurate records of transactions using billing software and electronic health record systems.
- Collaborated with healthcare providers to verify patient information and eligibility for services rendered.
- Conducted regular audits of billing statements to identify errors and implement corrective actions.
- Developed streamlined processes for invoice generation, reducing processing time significantly.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Optician
- Assisted customers in selecting eyewear based on style and fit preferences.
- Conducted preliminary eye examinations to determine prescription requirements.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Educated clients on proper lens care and frame maintenance practices.
- Maintained accurate inventory records and assisted with restocking supplies as needed.
- Collaborated with optometrists to ensure seamless patient transitions during appointments.
- Trained junior staff on optical techniques and customer interaction protocols.
- Implemented process improvements that enhanced workflow efficiency in dispensing eyewear.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Education
High School Diploma
Skills
Customer service
Timeline
Insurance Billing Specialist
Self Employed Web
2022 - CurrentRead More
Optician
Pearle Vision
2002 - 2022Read More
Red Wing
High School Diploma
Read More
Red Wing Technical College
Read More