Kelli Ross
Lutsen
Summary
Adept at resolving customer issues with a high satisfaction rate, I leveraged my strong interpersonal communication and deadline management skills at the Minnesota Judicial Branch. My proactive approach in training new members and processing administrative judgments showcases my commitment to team support and process improvements, significantly contributing to project goals amidst challenging backlogs.
Overview
11
11
years of professional experience
Work History
Court Operations Associate
Minnesota Judicial Branch
10.2020 - Current
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with MJB teams to achieve project goals and meet deadlines, specifically backlog from CoVid.
- Followed up to complete tasks on-time through Task Manager, MNCIS and the EFile & Serve Review Queue.
- Public Face at counter, on phone and through office emails.
- Trained new members at the 6th District Call Center.
- Currently, process administrative default judgments for the 4th Judicial District and the 6th Judicial District
- Started at MJB in the St. Louis County - Duluth Criminal Division.
Legal Assistant
Express Professionals Employment
08.2018 - 02.2019
- Part-time work to assist the Itasca County Attorney's Office until funding ran out.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
Legal Secretary
Itasca County Attorney's Office
03.2014 - 06.2018
- Open adult electronic (MCAPS) files, transcribe, type, proofread and process criminal complaints, pleadings, search warrants, subpoenas, correspondence and appellate briefs.
- Independently process discovery electronically to defense counsel. Retrieve discovery from law enforcement Zuercher program, to include reports, audios, and photos. Efile and eserve documents through the MN Judicial Branch eFiling and eServices system.
- Retrieve court documents and information from Odyssey (MNCIS) and New MGA. Conduct Permit to Carry, vehicle registration and criminal history queries using BCA PSPortals. Provide case management of criminal, juvenile, administrative and civil cases, commitments and other County projects. Provide notice and witness/client coordination for criminal and civil court hearings. Filing, file maintenance and distribution.
- Answer phones, provide information to public, determine client/public needs and direct client/public to appropriate attorney, department, agency or community resource. Make appointments and maintain schedules of Assistant County Attorneys at their direction. Request and schedule meeting rooms and equipment for meetings and court hearings. Act as notary public for office and public. Prepare billing invoices for office expenses.
Education
Associate of Arts - American Indian Studies
Fond Du Lac Tribal And Community College
Cloquet, MN05-2021
Skills
- Customer service
- Deadline management
- Verbal and written communication
- Interpersonal and written communication
- Team support
- Relationship building
- Scheduling
- Process improvements
Timeline
Court Operations Associate
Minnesota Judicial Branch
10.2020 - Current
Legal Assistant
Express Professionals Employment
08.2018 - 02.2019
Legal Secretary
Itasca County Attorney's Office
03.2014 - 06.2018
Associate of Arts - American Indian Studies
Fond Du Lac Tribal And Community College
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