Kelly Deutschman
Ramsey
Summary
Results-focused student services professional with robust background in student affairs and academic support. Demonstrated ability to foster team collaboration and drive student success through effective communication, strategic planning, and program development. Adaptable and reliable, skilled in conflict resolution, student counseling, and program implementation. Strong advocate for student well-being and development, ensuring supportive and inclusive educational environment.
Overview
14
14
years of professional experience
Work History
Director of Student Services
Technological Leadership Institute, University of Minnesota
02.2024 - Current
- Lead student success operations across graduate programs, managing a team of 3 full-time professionals and 3 student workers while administering a $50K+ budget.
- Oversee the student journey from recruitment through graduation, aligning operations with institutional goals and ensuring a tech-enabled, high-touch support model.
- Collaborate with academic leadership and IT staff to support multi-modal course delivery, international residencies, and in-person/virtual hybrid events.
- Implement inclusive practices to support historically underserved student populations, advancing institutional equity and accessibility priorities.
- Leverage institutional data and feedback loops to assess satisfaction, identify student success trends, and implement continuous improvements.
- Coordinate the design and delivery of student-facing web content, partnering with the Strategic Communications team to improve UX and access to resources.
- Support digital learning environments (e.g., Moodle), instructional onboarding, and academic operations for 60+ faculty across disciplines.
- Partner in the development of new graduate program proposals, integrating student needs, industry trends, and digital learning approaches.
Senior Academic Advisor & International Student Specialist
College of Science & Engineering, University of Minnesota
09.2016 - 02.2024
- Led international student initiatives across the college, using data-informed decision-making to shape support systems, engagement strategies, and academic planning.
- Provided holistic academic advising for 500+ undergraduates annually, combining retention analytics with a culturally competent, student-centered advising model.
- Facilitated ongoing professional development for 50+ faculty and staff to support inclusive advising practices, with a focus on equity and cross-cultural communication.
- Directed hiring and training for student orientation teams, aligning onboarding with institutional learning outcomes and digital delivery needs.
College Success Advisor
Genesys Works
01.2015 - 01.2016
- Designed and delivered college success programming for first-generation and underrepresented students, integrating digital tools and culturally responsive content.
- Maintained institutional partnerships across the region to support student transition and persistence in higher education.
- Advised a caseload of 125 students on academic planning, financial literacy, and college navigation, utilizing case management software to monitor success indicators.
- Managed a $10K program budget and organized events, including FAFSA workshops and scholarship seminars.
International Student Services Coordinator
University of Wisconsin – River Falls
01.2013 - 01.2015
- Administered the Brazilian Science Mobility Program, coordinating academic, cultural, and professional development programming for international students.
- Designed student onboarding and transition programming, supported career development, and managed academic advising for a caseload of 85 students.
- Oversaw program logistics and budget ($50K), staff onboarding, and stakeholder communications to ensure holistic international student support.
Program Assistant – Study Abroad & Student Housing
University of Kansas
01.2011 - 01.2013
- Supported outbound study abroad programs and served as a live-in Assistant Complex Director, contributing to student development and global learning initiatives.
Education
M.S. - Higher Education Administration
University of Kansas
Lawrence, KSB.S. - Psychology
University of Wisconsin – River Falls
River Falls, WISkills
- Team-based problem resolution
- Cultural awareness
- Academic support initiatives
- Cross-functional teamwork
- Clear interpersonal communication
Awards
The Gopher Way Award (2021) Recognized for equity-driven advising practices that challenge dominant systems and advocate for structural change in student support.
Publications
- Select Presentations
- Bridging the Gap: International Student Transfer Initiative – NACADA, 2022
- Implementing Alternative Advising Practices Amid Staff Shortages – John Tate Conference, 2022
- Utilizing Peer International Students in 1st-Year Initiatives – Internationalizing the Campus Curriculum, 2022
- Beyond Human Bingo – John Tate Conference, 2019
- Personal Statement Consultations for International Students – John Tate Conference, 2019
Training
- Training Facilitation
- Led 8+ faculty/staff trainings on inclusive student support at 3 campuses across the U.S., ranging from 10 to 50 participants.
Timeline
Director of Student Services
Technological Leadership Institute, University of Minnesota
02.2024 - Current
Senior Academic Advisor & International Student Specialist
College of Science & Engineering, University of Minnesota
09.2016 - 02.2024
College Success Advisor
Genesys Works
01.2015 - 01.2016
International Student Services Coordinator
University of Wisconsin – River Falls
01.2013 - 01.2015
Program Assistant – Study Abroad & Student Housing
University of Kansas
01.2011 - 01.2013
B.S. - Psychology
University of Wisconsin – River Falls
M.S. - Higher Education Administration
University of Kansas
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